Why was I charged an incorrect amount?

The amount paid isn't what you had planned? Take a look at why it could have happened, how to avoid it, and where to find more help.

We know how unpleasant paying more than you had intended can be. Your invoice doesn't match the estimated cost of the service? This may happen if:

• the service provider had to incur additional costs to complete the task;

• the duration of the task was longer than estimated.

When you make a booking, the indicated amount is an estimate and not the final price of your service. That's because the final cost is calculated according to the actual time the service provider spends working on the task.

To avoid any misunderstandings, we recommend always discussing your task details, such as possible extra expenses or estimated task duration, with your service provider by using the communication tools provided on the Discontract platform.

If you have any further questions about payment conditions, service rates or quality, you can always reach us through our customer support department – send us a query at info@discontract.com, or simply call or message us directly through the Discontract platform. We're always happy to help!

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