> For the complete documentation index, see [llms.txt](https://help.discontract.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.discontract.com/en/for-service-providers/conducting-tasks/how-can-i-cancel-a-task.md).

# How can I cancel a task?

We're certain that you're eager to complete every new order you get. However, we also know that unavoidable situations happen to everyone. If, for this reason, you can't accept a new order (before confirmation), you may reject it by:

• Passive cancellation: If you don't accept a new task order from a client within 30 minutes, the task will be rejected automatically.

• Active cancellation: You may cancel a task by clicking on the cancellation button, which is marked by an *X* symbol. Just keep in mind that we will ask you to indicate the reason for cancellation, which will be visible to the client.

Maybe it's the requested time of the task that doesn't suit you? It would be a shame to lose an order just for that, and that's why, once you choose to cancel, we'll also give you an option of consulting the client and rescheduling.

If you have already confirmed the task, the only way to cancel it is by calling Discontract customer support. To call or message us, see the *Help* section in your Account.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.discontract.com/en/for-service-providers/conducting-tasks/how-can-i-cancel-a-task.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.