# Welcome
# What is Discontract?
# How does Discontract work?
Here's a short explanation about Discontract services, aimed at making your home or office tasks easier.
Discontract acts as an intermediary – it's a platform that connects clients to best local professionals that offer home and similar services.
Our goal is to make the booking of such services more simple and convenient than ever before, because we know how valuable your time is. We also give a platform to professionals with expertise in different fields, which allows them to reach more clients and generate more income – without sacrificing their personal freedom.
Discontract guarantees a quick and easy payment process both for clients and pros, offers 24/7 assistance, and all the necessary technological tools that take care of any interruptions and administrative hassles and allow pros to focus only on the task at hand. It's one platform for anything you need.
# Which services can I book?
From home repairs, painting, cleaning and other services to event catering and personal assistance – you're sure to find what you need.
At Discontract, we are committed to continually expanding the range of services we offer so you can always find exactly what you're looking for in the most convenient way. At this moment, you can already choose from over 50 services from categories such as:
👉 Cleaning and disinfection;
👉 Electrical works;
👉 Plumbing;
👉 Home renovation;
👉 Furniture assembly;
👉 Event staff, catering
and more!
All the services that are currently available on Discontract can be found on the [Services](https://discontract.com/services/) page of our website, or through the search function of the mobile app. Under each service category, you will be able to see the list of specific services offered by pros on Discontract.
# Who are the Pros on Discontract?
Learn who are the people that provide their services through Discontract.
Forget about agency or other kind of fees – Discontract will help you book services directly from those who provide them. All of the services that are available to book through our platform are offered by independent service providers that work under a self-employment or business certificate, or have their own company.
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# How can I contact Discontract?
Give us a call or send a message, and we will be glad to clear all your doubts.
Your experience on Discontract matters to us, and we want it to be only the best possible. That's why our team is always happy to hear from you and help answer any questions you may have.
You can always contact Discontract by sending us a mail at or, if you'd like an even quicker reply, by calling us through our platform. Alternatively, you may also message our customer support through the *Live Chat* – either on our website or on the *Help* section in your Account on the app.
# Booking Services
# How to book a task?
All you need to know about the booking process on the Discontract platform.
At the moment, there are over 50 different types of services to choose from on the Discontract platform. Plumbing, electricity works, moving, landscaping services, assistance with daily tasks, grocery shopping... you name it – here, you can find everything you need to make your daily life easier, bring long-planned renovations to life, and keep your home clean and cozy.
If you already have the planning down, booking the service you need will be a breeze. Here's how:
• Select the service you need by clicking on the search bar.
• Next, fill in some information about your task to give the pro a clear idea of what has to be done.
• What we need: you'll have to provide your address (only visible to the selected pro), the date and time of your task, its estimated length, and a short description. In some cases, we may also ask you to indicate room size or include a photo of the object you need help with.
# How to choose a Pro?
Here's how you can find the right person for the job on the Discontract platform.
When it comes to home or office maintenance, repairs, or other services, you need to know that your tasks are in good hands. That's exactly what Discontract aims to do: help you find the right pro for your project.
There are two ways to hire a pro through Discontract:
• Using the search bar: Simply select the service you need and fill in the relevant task information. We'll give you a list of all local pros providing the service you need to choose from. Compare profiles, experience, rates, and client ratings. This information will help you easily make a confident choice.
• We have something for those in a hurry too! First, provide some info about your task, and then simply click on the *Fast PRO Search* option. We'll match you with the pro that accepts your task the fastest.
# How much does it cost to book a service?
Don't worry about going over the budget. Here's how you can know the estimate of your order cost.
With Discontract, you'll be able to see the estimated cost of your task right from the start. We've also made sure comparing and choosing from different rates in your area is easy, so you have no trouble finding a pro that offers exactly what you're looking for.
To see your task estimate, you'll only need to fill in all the requested task information and select a pro. Estimates are calculated according to service providers' hourly rates and indicated task duration.
The final cost of your order may vary slightly, as it will reflect the actual time that was spent on the task. Additionally, beside the labor cost, the pro may also include additional receipted expenses incurred for materials or other purchases, if any were needed for the job. To avoid any unexpected charges, we advise to always ask the pro whether any additional expenses will be needed and confirm the estimated length of the task.
# Why do I need a payment card to book services?
Learn why we will ask you to provide your payment card information before placing an order.
Whenever we ask you to provide any personal data, it's done to make sure we can keep Discontract running smoothly, make awesome improvements as needed, and guarantee our users' safety. The aim of Discontract is to help you find – in a much easier and convenient way – professional services to take care of all your home and office tasks.
That's also why we'll also ask you to provide your payment card details. This information is needed to confirm your order as a security measure for both the customer and the pro, as well as a seamless payment guarantee for any services received.
# How can I pay for a task?
The entire payment process on Discontract is automated. All you will need to do is to confirm your selected payment type.
Any tasks booked through Discontract can be paid for with ease, without waiting for invoices or looking for cash. In order for us to transfer your payment to the pro once the task has been completed, you'll have to add your payment card details before making an order. Here's how to add your bank or virtual card:
➢ Go to your account ➢ Click on *Payment Method* under the *Invoice Information* section ➢ Fill in your payment card details and save.
All relevant payments will be charged to your account automatically, and you'll be immediately notified of any payments through the Discontract platform. Detailed invoices will be sent to the e-mail address provided.
# Managing Tasks
# Which tasks will I see on my account?
The types of tasks you will be able to see on the Discontract platform.
When you log in to your account on the Discontract platform, you can visit the Task section, where you'll be able to see all of your Active Tasks and Task History.
Active Tasks include services you've ordered but which have not been completed yet. Their details, such as date and time, can be modified as long as any changes are agreed to by both the client and the pro.
In Task History you'll be able to view all of your past orders that have been completed.
# How can I contact the Pro?
Our users are able to communicate with each other quickly and easily. Read how you can get in touch with your pro through Discontract.
No unanswered messages here – Discontract allows you to communicate and get all your order details just right without the extra effort nor time.
You will always be able to contact your pro directly through the Discontract platform. If your order has already been confirmed by the service provider, you can do it either by calling or messaging. You'll find the buttons for these actions on your selected pro's profile.
# How do I indicate my task duration?
Services booked through Discontract are always charged on an hourly-rate basis, so it's important to specify how long your task will take.
In order for us to give you an estimate, we'll ask you to indicate the approximate length of the task when you make the booking.
This can be done by creating a task and filling in certain information, including the estimated duration of the task.
Task duration may change if the pro informs you that they will need more time to complete the job. In that case, you'll be able to modify the estimated length of the task in accordance with your new agreement.
Also, keep in mind that the actual length of the job may differ from the estimated one, and the time reflected in your invoice will correspond to that of the actual time spent on the task. The final duration will always be the one submitted by the pro once they have completed the task.
# How do I rate a task?
Make it easier for all members of the Discontract community by leaving ratings for services received. Here's how.
Can one click make a difference? It sure can!
Any ratings left on the Discontract platform help a great pro stand out. A high rating is not only a good way to give thanks for a job well done, but it also helps all other Discontract users. This goes for lower ratings, too – they help us keep track of underwhelming results. This way, we can make sure only the most professional services reach our users.
You'll be able to rate the service received when the pro has marked the job as completed. We'll let you know when that happens through the Discontract platform and via text SMS. Then, simply select *Rate the Service* next to the task to leave a 1 to 5-star rating for the pro.
# Can I cancel a task?
Everyone can find themselves in unexpected situations every once in a while. See how you may cancel your order.
We get it, life happens and you might sometimes find yourself in a situation where your plans have to change. Going on an unexpected trip or there's a sudden change of possibilities?
Whatever the reason, cancel your order by calling the Discontract customer support team.
# Payment Information
# How is the task cost calculated?
See what your service price consists of and how it may vary.
There are no hidden, small print charges on Discontract – any task estimate will be based on your pro's hourly rate and the task duration indicated by you.
However, this estimated cost may in some cases differ from the final cost of the order. For example, it may happen if the pro indicates that the task took longer than estimated upon completing it, since the final amount is always calculated in accordance to actual time spent doing the job. This is why we advise you to always contact your pro before they arrive on site, and ask how much time they believe the task could take. It's also a good idea to clarify whether they will need to make any additional purchases for your task, as these expenses may also alter the final cost of your service.
Communication goes a long way! It will help you avoid any unpleasant surprises, and make sure that you're not charged more than you had planned.
# Why was I charged an incorrect amount?
The amount paid isn't what you had planned? Take a look at why it could have happened, how to avoid it, and where to find more help.
We know how unpleasant paying more than you had intended can be. Your invoice doesn't match the estimated cost of the service? This may happen if:
• the service provider had to incur additional costs to complete the task;
• the duration of the task was longer than estimated.
When you make a booking, the indicated amount is an estimate and not the final price of your service. That's because the final cost is calculated according to the actual time the service provider spends working on the task.
To avoid any misunderstandings, we recommend always discussing your task details, such as possible extra expenses or estimated task duration, with your service provider by using the communication tools provided on the Discontract platform.
If you have any further questions about payment conditions, service rates or quality, you can always reach us through our customer support department – send us a query at , or simply call or message us directly through the Discontract platform. We're always happy to help!
# Become a Pro
# Can I use Discontract in my city?
Find out where you can currently use Discontract to provide services.
At the moment, you can offer your services through Discontract in Vilnius, Kaunas and Klaipėda cities and the surrounding areas. We're growing rapidly, and plan on bringing our services to other Lithuanian and foreign cities as soon as possible. Keep an eye out for future announcements from Discontract – we'll be sure to let you know about the next steps of our growth and any new possibilities for you!
Here's a tip: If you provide services in Vilnius, Kaunas, Klaipėda in Lithuania or Warsaw in Poland, and are able to move freely within the cities and around, set a larger distance for your services. This will help you reach even more potential clients.
# How can I become a Pro on Discontract?
All the information you need to register as a service provider on Discontract.
We're glad you're thinking of joining us – get ready to reach more clients and receive fast payments for your services! Here's how you can register:
To become a pro on the Discontract platform, you'll first need to [download](https://app.discontract.com/download) our mobile app.
Next, sign up with your phone by verifying it with a confirmation code received via SMS message. Great, your general account is already active. Now, to be able to provide services, there's one more step to take.
Go to your *Account* on the bottom right of your screen. Now, it's time to begin your Pro registration. We'll ask you to verify your identity and provide a valid self-employment certificate number. If you have a registered business, you can also finish the registration by providing the company code.
# What services can I provide?
Check which services you can choose from as a pro on the Discontract platform.
All services that are currently available on our platform can be found both on the Discontract app and our webpage. You can see them:
➢ On the app – by clicking the search button on the home screen;
➢ On the webpage – by visiting the *Services* page.
We're always looking to offer a wider range of services, so if you can't find the service you'd like to provide, you may suggest it to us by filling out the registration form! You can do that on the Discontract webpage by following [this link](https://discontract.com/signup), or, alternatively, by clicking on *Suggest a service* on the mobile app, which can be found at the bottom of the service list that appears when using the search bar.
One last thing – remember, the services you plan to provide through Discontract must match the activity type stated on your self-employment or business certificate.
# What do I need if I want to provide services?
Find out what information and documents you'll need to access all of Discontract's benefits as a pro.
In order for you to use the Discontract platform as a service provider, we'll require you to provide certain information, which is needed to make all that the platform offers possible and ensure our users' safety. No worries, it's really nothing complicated!
All you will need is a valid passport or an identity card, which will be used to verify your identity, and a self-employment (individual activity) or a business certificate number.
These documents will have to be submitted when you begin your Pro registration, which can be found in your Account.
To complete the identity verification process, you'll have to do the following:
➢ Follow the app's instructions on how to take a photo of your face (your phone camera's position will have to be set in a way for your face to match the outlines seen on the screen);
➢ Take a photo of your passport or identity card.
The self-employment certificate can be requested through the STI (State Tax Inspectorate) self-service page.
Alternatively, if you have a registered business, you will need to provide the corporate code to complete the registration.
# Why does Discontract need my personal data?
Find out why we will ask you to provide certain personal information.
We collect some personal data with the purpose of ensuring safety of all our users and improving our services. We strive to make Discontract a perfect fit for every user's needs, convenient and useful for both clients looking to book services and the pros.
You may read more about our data collection and storage policies in our [Privacy Policy](/en/terms-of-service/privacy/privacy-policy).
# How to register as self-employed?
Obtaining a self-employment (individual activity) certificate
1. **Registration**
➤ To provide services on "Discontract", you must first register as a tax payer under a self-employment certificate through the "My STI" system\
➤ The registration of Individual Activity can either be done online, by logging in to your personal taxpayer's area – , or by visiting your county's state tax inspectorate office.
**2. "My STI" registration page**\
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➤ In your web browser, open \
➤ Click on **"My STI"**
**3. Login**
➤ You can login with your e-signature, through your Internet Bank or one of the other possible ways
**4. Online registration instructions**\
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➤ To fill out the registration form, select Individual Activity – **"Individuali veikla"** from the menu items\
➤ In the expanded menu, click on Certificates – **"Pažymos"**\
➤ Click on Certificates of Individual Activity – **"Individualios veiklos pažymos"**
**5. Online registration instructions**\
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➤ Select the following request type: **"Individualios veiklos registravimas / nutraukimas ir kontaktinių duomenų tvarkymas"** (Registration/Termination of Individual Activity and Update of Contact Details)\
➤ Click on Continue – **"Toliau"**
**6. Online registration instructions**\
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➤ Insert your **place of residence** in Lithuania ("Gyvenamoji vieta Lietuvoje")\
➤ Click on Continue – **"Toliau"**
**7. Online registration instructions**\
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➤ Insert your **e-mail address** ("Elektroninio pašto adresas) and your **mobile telephone number** ("Mobilusis telefonas")\
➤ Click on Continue – **"Toliau"**
**8. Online registration instructions**\
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➤ Select the **type of principal activity** ("Pagrindinė veiklos rūšis")\
➤ You may also include **other types of acitivities** ("Kitos veiklos rūšys") if you wish to offer diverse services\
➤ Click on Continue – **"Toliau"**
**9. Online registration instructions**\
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➤ In the Taxpayer's type (Mokėsčių mokėtojo tipas), click on Add a Line – **"Pridėti eilutę"**
**10. Online registration instructions**\
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➤ In "Taxpayer's Type", select Residents, engaged in individual activities – **"Gyventojai, vykdantys individualią veiklą"**\
➤ Click on Save – **"Saugoti"**\
➤ Click on Continue – **"Toliau"**
**11. Online registration instructions**\
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➤ Click on Add – **"Pridėti"**
**12. Online registration instructions**\
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➤ Mark that the address of the activity "Is the Same as Indicated Place of Residency in Lithuania" – **"Sutampa su nurodyta gyvenamąją vieta Lietuvoje"**\
➤ Indicate the location of the activity as Lithuania – **"Lietuvoje"**\
➤ Click on Save – **"Saugoti"**
**13. Online registration instructions**\
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➤ Click on Continue – **"Toliau"**
**14. Online registration instructions**\
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➤ If you do not have a representative, and will be in charge of your own accounting, you **do not need** to fill in the details in this step. Click on Continue – **"Toliau"**\
➤ If you have a representative ("Fizinio asmens atstovas") or someone else doing the accounting ("Apskaitą tvarkantis asmuo"), please fill in the required fields. Then, click on Continue – **"Toliau"**
**15. Online registration instructions**\
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➤ If there are no documents to add, click on Continue – **"Toliau"**
**16. Confirmation**\
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➤ Revise your request and check that all the data provided is correct. Then, click "Verify" – **"Patvirtinti"**
**17. Confirmation**\
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➤ Choose a way to verify your request:\
"Naudoti el. parašą" – With e-signature\
"Nenaudoti el. parašo" – Without e-signature
Then, click on Continue – **"Toliau"**
**18. Confirmation**\
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➤ At the top of the screen, you will receive a message that the document has been submitted (Dokumentas pateiktas). You will also receive this confirmation to the e-mail address provided\
➤ If all provided information is correct, you will receive an e-mail in 1-2 business days, confirming that the Self-Employment Certificate has been issued
# Pro Profile
# What information will be visible to the clients?
Find out what the clients can see when they visit your profile.
Before booking your services, clients will be able to view:
• your name and profile picture
• the service description you have provided
• the hourly rates for your services
• ratings and reviews from other customers
This information will help customers find pros that best fit their needs. In turn, it will also make the experience of working together better for both sides.
Not sure what your profile should look like?
# How do I fill out my profile?
A few tips on how to fill out your profile information and receive more orders.
Would you like to receive more orders? Help clients find you more easily and clearly show why the services you offer are exactly what they're looking for. Here are a few tips:\
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• Describe the services you offer in detail. Don't forget to include any relevant experience and a sentence or two about your personal qualities. A detailed description will help to build trust and create a connection with potential clients from the very start.
• Upload a picture that clearly shows your face. It's probably no surprise that a profile photo makes it much more likely for a client to notice you. Don't forget that your photo must be consistent with the id provided.
You can upload your picture when filling out your pro registration form for the first time. You'll find this form in your Account by clicking on *PRO registration*.
If you've already filled out the form, you may edit your profile description and your photo at any time by going to your Account and clicking on *Edit.*
If your profile as a service provider has already been verified by our team, it may take some time until new information becomes visible to clients when you update your profile. This is because we want to ensure the safety of all our users. In order to avoid any abusive behaviour, this information is verified by our Discontract team.
# Where can I choose my services and hourly rates?
Before you begin working, you'll need to describe what you do. Here's how you can choose your service type and indicate your hourly rates.
You can select the relevant service and its hourly rate by following these steps;
➢ Go to your account ➢ In *My Services* click on *Add New Service* ➢ Choose the applicable service category and type ➢ Type in your hourly rate of pay ➢ Click to *Save*.
Once you've done the above, we'll inform you that your registration has been accepted. A Discontract customer support agent will contant you shortly afterwards to complete the registration.
# How can I let client know that I'm available for work?
Here's how to show your availability to clients.
If you're a verified service provider, you won't have to do anything extra – clients can already book your services. You'll be able to view every task request separately, and choose whether to accept or decline it.
You'll also have the freedom to select the working hours that suit you best as you'll be able to modify your profile's visibility to clients at any time.
What if you're on vacation or simply too busy? You can turn the orders off completely. This can be done by going to your Account and clicking on the option *Temporarily pause orders*.
Once you do that, you'll immediately see a notice informing you that orders are paused. You'll be able to turn them back on and start receiving client orders again at any time.
# Payment Information
# How will I receive payments?
A fast and convenient payment system for all the tasks you complete.
We're fully aware how annoying it can be waiting what may seem like an eternity to receive payment for a job done. That is why we've made sure that with Discontract, everything is as smooth and quick as it can be.
You'll receive payments for completed tasks via bank transfer, which will be made to the bank account indicated within 24 hours after marking the task as completed.
# Conducting Tasks
# How can I confirm a new order?
Confirming an order through Discontract is extra easy.
Received a new task request? Congratulations, you're already halfway! 😉
To confirm it, you'll only need to select the arrival time and click on *Confirm arrival*. That's it, your order has been confirmed!
If you need to discuss any details with the client or change the time and/or date of arrival, you can do so by contacting them directly through the Discontract platform.
# How can I contact the client?
Stay in touch! Here's how you can communicate with your clients on the Discontract platform.
We care about making the communication between you and the client easy, and that's why with us, you'll be able to contact each other directly on the Discontract platform at any time.
When someone wants to book your services, and you receive a notification about the request, two communication options will appear next to the task:
• A call button: you'll see a phone icon next to the client. Click on it and call the client directly.
• A chat bubble: if calling isn't your thing, you'll also have the option of sending a message. Just click on the chat button next to the phone icon. Try out GIFs to make your chat more fun and entertaining!
# How to set or modify arrival time?
Agree on a time you will arrive to perform a task. Here's a guide on how to set it on the Discontract platform.
The arrival time is always initially proposed by the client, but if you can't make it at the date or hour indicated, it doesn't necessarily mean that the order is lost!
If you wish to modify the proposed arrival time, you can contact the client and suggest doing so. Do this by using one of our communication tools:
• Make a call – there's a phone icon next to the task. Click on it to call the client directly.
• Send a message – next to the phone icon you'll also find a message bubble. Send a short text to let the client know you'd like to change the time – they're guaranteed to receive it.
We have no doubts that one of these quick ways will help you agree on and set a new arrival time. Once you've decided what it should be, click on *Choose arrival time* on the Discontract platform, select *Other time* and indicate the new time and date that you've agreed on. An active *Confirm arrival* button will appear, which will bring you back to the task once clicked.
# How can I cancel a task?
If circumstances no longer allow you to accept or perform a task, you can cancel it. Here's how.
We're certain that you're eager to complete every new order you get. However, we also know that unavoidable situations happen to everyone. If, for this reason, you can't accept a new order (before confirmation), you may reject it by:
• Passive cancellation: If you don't accept a new task order from a client within 30 minutes, the task will be rejected automatically.
• Active cancellation: You may cancel a task by clicking on the cancellation button, which is marked by an *X* symbol. Just keep in mind that we will ask you to indicate the reason for cancellation, which will be visible to the client.
Maybe it's the requested time of the task that doesn't suit you? It would be a shame to lose an order just for that, and that's why, once you choose to cancel, we'll also give you an option of consulting the client and rescheduling.
If you have already confirmed the task, the only way to cancel it is by calling Discontract customer support. To call or message us, see the *Help* section in your Account.
# How do I mark a task as completed?
Finished a task? Don't forget to take these simple steps to record your results and ensure a guaranteed payment.
Once you finish a task, it must be recorded on the Discontract platform as well. This process won't take you longer than a couple of minutes:
You can mark the task as completed by selecting the option *Complete*. Then, we'll ask you to fill in some information about the task, such as how long it took and any additional expenses you may have had. You'll also need to attach a photo that shows the results of your work, and leave a comment to the client. Lastly, save this information by clicking on the option *Complete task* below.
These quick actions are necessary to mark the task as fully completed, and to guarantee payment for all the work you've done.
# How can I invoice clients?
Here's how you will be able to send invoices for completed tasks to your clients.
We could list a good number of reasons why using Discontract is a joy. For example? You won't need to worry about invoicing anymore – we'll take care of it for you!
In order for us to send invoices to clients on your behalf, you'll only need to do the following: once a task has been completed, fill in all the relevant information, such as the task's duration and additional expenses (if there are any), add a photo of the result and click *Complete task*. Once that is done, the client will be charged for your services automatically. At the same time, they will receive notifications both on the Discontract platform and to their e-mail address, informing them of the payment together with a detailed invoice, corresponding to your hourly rate in accordance to the actual time worked.
The invoice for the completed task, including the amount paid by the client, will also be automatically generated and sent to you to the e-mail address provided. Together with this e-mail, you'll also receive an invoice for the applicable Discontract platform fee. Payment will then be sent to your bank account within 24 hours.
Isn't working that much nicer when you know that all calculations and paperwork are already taken care of?
# How can I add information about additional expenses?
Discontract allows you to easily include any necessary extra expenses to the final cost of the service.
Depending on the work you do, you may need to buy certain materials or make other additional purchases to complete a task. Don't worry, Discontract has already thought about it, and made it possible for you to include any additional expenses to the final cost of the order.
Before you mark your task as fully completed, you'll be able to edit information about it on the Discontract platform, such as the exact duration of your work and any extra costs incurred. The platform will then automatically calculate the final price of the service, including the amount indicated.
Remember to keep all relevant receipts confirming your purchases. Moreover, to avoid any misunderstandings, we highly advise checking and agreeing with the client first before making any purchases or adding information about them to your task summary.
# Terms
# Referral Program
The Referral Program (**Program**) offered by the Discontract Platform (**Platform**) has been created to offer Platform users a possibility to earn non-monetary rewards – credits to be used on services booked through the Platform – by carrying out certain actions on the Platform and on social media sites.
The actions that Program Participants (**Participants**) must complete in order to earn credits to be used on services are the following:
1. Sharing the Platform link with a unique referral code with friends that are registered or new Platform users – each time the code is used earns the Participant a 20 Eur credit to be used on services.
2. Applying a unique referral code within the valid time period of the Program earns the Participant a 20 Eur credit to be used on services as long as it is their first credit received.
## **Program Terms and Conditions**
1. Validity period for the Program will be from 29th October, 2020 at 11:00 a.m. until 30th April, 2021 at 11:00 p.m.
2. Program rewards to be granted by the Platform are limited, unique codes can be generated by the first 500 users.
3. A Participant must have the mobile app of the Platform installed and be a registered user.
4. A Participant must carry out Program actions, i.e. share Platform links, discount codes, posts on social media, etc.
5. The maximum credit amount to be rewarded to one Participant is 100€.
6. Once received, each discount is valid for 30 days. Every time a new credit is granted, the Platform will inform the user with an app notification.
7. Discounts are cumulative and will be automatically applied to service orders.
8. The unique code shared by a Participant with their friends may be used up to 5 times.
9. The code is considered to be used once when it is applied by a user registered on the Platform.
10. Participants who have used a valid code from another referral program are not eligible for this Program.
11. Rewards received through the Discontract platform have no monetary value and may not be redeemed for cash.
If you have any questions related to these Referral Program Terms and Conditions, please give us a call at +370 5 2143678 or contact us by email at
# General Terms of Service
## 1. Contractual Relations
These General Terms of Service Provision (**General Terms** or **Agreement**) is a legally binding agreement between you and “Virtualioji darbo rinka, UAB” (**Company** or **Discontract**) that governs your use of the Discontract Platform (as defined below), the Company's website ([http://discontract.com](http://discontract.com/) or **Website**) and mobile applications (**Mobile Applications**). The Discontract platform and all services related to it and provided by the Company, Website and Mobile Applications, including without limitations all communication and information (written, oral or otherwise) by the Company to potential and existent Service Providers and Clients, are hereinafter collectively referred to as the **Discontract Platform**.
All personal data that you provide to the Discontract Platform or that we collect is governed by the Company’s Privacy Policy (**Privacy Policy**). The Privacy Policy can be found [here](/en/terms-of-service/privacy/privacy-policy). Please read this document carefully before using the Discontract Platform.
These General Terms shall apply to all: (a) Website visitors, irrespective of whether they become Clients or Service Providers; (b) those who sign up on the Discontract Platform for the purpose of booking services (**Clients**); and (c) those who enter into a Service Provider's agreement with Discontract and become service providers for the services offered through the Discontract Platform (**Service Providers**). Clients and Service Providers may hereinafter also be referred to as **Users**.
By using the Discontract Platform you agree that you have reviewed and unconditionally accept all terms and conditions set out by this Agreement, and that you have reviewed the Privacy Policy. We may modify these General Terms or the Privacy Policy from time to time, and any such changes will always be visible and available on the Discontract Platform. Your continued use of the Discontract Platform following any amendments constitutes that you have read and understood the revised General Terms or the Privacy Policy respectively. If you do not accept and agree to be bound by all of the terms of this Agreement or the Privacy Policy, please do not use the Discontract Platform. If you have any questions concerning these General Terms or the Privacy Policy, please contact us by phone at [+370 5 2143678](tel:+37052143678) or by e-mail at .
## 2. The Discontract Platform
The Discontract Platform constitutes a technology platform that allows Clients to use Discontract Mobile Applications or Website with the purpose of organizing and creating short-term tasks (**Tasks**) with independent third parties that have entered into a Service Provider's agreement with Discontract and provide services available on the Discontract Platform (**Services**).
The Services may only be used for personal, non-commercial purposes, unless otherwise indicated by a written agreement with Discontract.
YOU HEREBY AGREE THAT DISCONTRACT ACTS ONLY AS A PLATFORM (AN INTERMEDIARY), AND SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTIES – CONTRACTORS WHO ARE NOT EMPLOYED BY DISCONTRACT NOR ANY RELATED COMPANY, AND/OR ARE NOT OTHERWISE HIRED BY DISCONTRACT. DISCONTRACT ENTERS INTO A SEPARATE SERVICE PROVIDER'S CONTRACT WITH SERVICE PROVIDERS IN ORDER TO ENSURE THE PROPER FUNCTIONING OF THE PLATFORM, BUT IT DOES NOT ACT AS OR HIRE SERVICE PROVIDERS TO PROVIDE SERVICES.
The Discontract Platform connects Users (Clients and Service Providers) solely for the purpose of planning and carrying out Tasks. When a Client creates a Task on the Discontract Platform, Discontract acts as an agent for Service Providers, and allows the Client to find the Service Provider they need and agree on a Service.
The Company is not responsible for communication between Users, for Tasks, or Services. Discontract does not check the competence or professionalism of Service Providers, Users' social skills, communication style, and it does not have control over Tasks, Services, the quality, timing, legality or any other aspect of Tasks and Services, nor does it have control over any ratings or reviews that Users provide to each other. The Company does not make any guarantees or statements about the suitability, reliability, timeliness, and accuracy of any Tasks, Services offered by Service Providers, Services received by Users, or any communications between Users through the Discontract Platform.
Notwithstanding the above, if at any time Discontract is made aware of facts or circumstances regarding actions through the Discontract Platform, Tasks or Services that violate or might violate any person's property and/or non-property rights and/or applicable laws, Discontract has the right to immediately remove a Task, any type of content or User from the Discontract platform without any prior notice. Discontract reserves the right to provide User names or other data to any competent institutions or other third parties that have the rights to it in matters related to violation of any person's property and/or non-property rights and/or applicable laws.
If you believe that a User's actions, Services or Tasks violate or threaten to violate your property and/or non-property rights or other legal requirements, please contact us at .
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**Intellectual Property**
The branding and logos used on the Discontract Platform, domain names, the Discontract Platform itself, Mobile Applications, Website, their functionalities and all individual elements, including algorithms, texts, photographs, illustrations and other material that can be found on the Discontract Platform, Mobile Applications and Website, as well as the display, look and design of any pages or elements and all associated intellectual property rights belong solely and exclusively to Discontract. You agree that you will not copy, modify or otherwise use these objects of intellectual property without Discontract's written authorization.
Your use of the Discontract Platform grants you a limited, non-exclusive, non-sublicensable, revocable, and non-transferable license to: (a) access and use the Website and/or Mobile Applications on personal devices, exclusively for the purposes related to Tasks or Services; (b) access and use any content, information and related material that is made available by using the Discontract Platform only for personal purposes and to the extent that is necessary in order to use the Discontract Platform.
### Restrictions
You may not: i) remove any copyright, trademark or other property rights from any part of the Discontract Platform; ii) reproduce, modify, make any derived works from, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream or use the Discontract Platform, unless these actions are directly related to Tasks and Services and are permitted by Discontract; iii) decompile, reverse engineer or disassemble the Discontract Platform or any part of it, unless permitted by applicable laws; iv) link to, mirror or frame the Discontract Platform or any part of it; v) launch any programs or scripts to scrape, index, survey or otherwise retrieve data from any portion of the the Discontract Platform, or excessively burden or hinder any operations or/and features of the Discontract Platform; vi) attempt to gain unauthorised access to or harm the Discontract Platform, and any related systems or networks,
If Discontract is at any moment made aware of facts or circumstances that these restrictions are or may be infringed, Discontract has the right to immediately remove any associated User from the Discontract Platform without prior notice. Discontract also reserves the right to provide User names or other data to any competent institutions or other third parties that have the rights to it in matters related to the infringement of these restrictions.
## 3. Use of Services
### User Accounts
In order to gain access to the features of the Discontract Platform, you must sign up and have an active personal User Account (**Account**). To obtain an Account, you must be 18 or older. If you are younger than 18 years old, you may only create and use your Account with your parent or legal guardian's permission. By creating an Account, you warrant that you are 18 or older, or that you have your parents or other legal guardian's permission.
During the Account registration, you will need to provide certain personal data to Discontract, such as your first and last names, mobile telephone number and e-mail address, as well as at least one valid payment method (credit card). You agree to maintain the information on your Account accurate, complete and updated. If you do not maintain accurate, complete and updated information, including providing an invalid or expired payment method, Discontract may restrict your access to and use of the Discontract Platform, or terminate its Agreement with you. You assume full responsibility for all activity on your Account, and agree to maintain your Account secure and the username and password linked to it secret at all times. You may only assign or otherwise transfer your Account to any other person or entity.
**Provision of Services**
If you plan to use the Discontract Platform to provide Services, you must register as a Service Provider, enter into a Service Provider's Agreement with Discontract and provide any additional information requested at Discontract's discretion. In this way, you enable the Company to act on your behalf when you offer your Services on the Discontract Platform, when Clients create Tasks, and when agreements about Services are made. The same person may use the Discontract Platform both as a Service Provider and a Client (i.e. you may, as a registered Service Provider also create Tasks and book Services offered by other Services Providers through the Discontract Platform) with one Account only. The same person is not allowed to create another Account.
### User Behavior
When you provide Services, create Tasks or use Services you must comply with all legal requirements, standard rules of behavior, and treat others in a cultured and respectful way. You agree to comply with all applicable laws when using the Discontract Platform, and commit to doing so only for lawful purposes. You will not cause third parties (Service Providers, Clients or any other party) any nuisance, inconvenience, annoyance or property damage through your use of the Discontract Platform.
If you use transportation, logistic or any other Services with age restrictions through the Discontract Platform, you must not allow persons under the age of 18 or any other required age use such Services, unless they are accompanied by you.
In some cases you may be requested to verify your identity to access and use the Discontract Platform, organize or create Tasks, provide or use Services, and you agree that if you refuse to provide the requested proof of identity, you may not be permitted to access the Discontract Platform, provide or use Services.
### User Generated Content
In its sole discretion, Discontract may in some cases allow you to submit, upload, publish or otherwise make available textual, audio and/or visual content and information on the Discontract Platform, including comments and reviews related to Services, support requests, and participation in contests and promotions (**User Content**). Any User Content you publish remains your property, but by submitting the content to Discontract, you supply Discontract with a global, permanent, non-revocable, transferable, and royalty-free license with the right to sublicense, use, copy, modify, make derivative works from, distribute, publicly display, and otherwise use such User Content in any way and through any currently known and future formats and distribution channels (including in connection to Services, Discontract’s activity, and distribution on third-party websites and services), with no prior notice to and consent from you, and with no obligation to pay you or any other person or entity.
You hereby declare and warrant that: i) you either are the sole and exclusive owner of all User Content, or you have all the rights, licenses, consents and releases that are needed to grant Discontract the User Content license, as set out above; ii) neither the User Content or the submission, uploading, publishing or making such Content accessible in any other way, nor Discontract’s use of User Content, as set out in these Terms, may not in any way infringe any applicable laws or regulations, and third-party intellectual property or property rights, or rights to publicity or privacy.
You agree that you will not submit any User Content that is offensive, defamatory, hateful, obscene, pornographic, unlawful, or otherwise abusive that might violate another person's rights or lawful interests, as may be determined by Discontract at its sole discretion, irrespective of whether or not such material is protected by law. Discontract may, but is not obliged to, review, monitor or delete User Content at its sole discretion at any time and for any reason, without a prior notice to you.
Discontract reserves the right to provide any competent institutions or other third parties that have the rights to it with User names or other data of Users that submit or handle User Content that violates or might violate any person's property and/or non-property rights and/or applicable laws.
If you believe that any User Content on the Discontract Platform violates or threatens to violate your author's, trademark or other property and/or non-property rights or any other rights that belong to you or your legal interests, please contact us at .
### Network Access and Devices
You are responsible for obtaining access to a data network necessary to use the Discontract Platform. When you access or use the Discontract Platform from a device with wireless network turned on, you may incur applicable data and messaging costs from your mobile network provider, for which you assume responsibility. You are responsible for obtaining and updating compatible hardware or devices necessary to access and use the Discontract Platform, Mobile Applications or Website, as well as any updates to them. Discontract provides no guarantees that the Discontract Platform, Mobile Applications or Website, or any portion thereof, will function on any particular hardware or device. Additionally, you may experience malfunctions or delays when using the Discontract Platform, inherent to the use of internet and tools for electronic communications.
## 4. Payment
This section of these General Terms applies to Clients who book Sercives through the Discontract Platform, and governs payment procedures between Clients and Service Providers when Services are booked through the Discontract Platform.
You understand and agree that by using the Discontract Platform to book Services, you will have to make payments for any Services received from Service Providers or goods related to them (**Payments)**. When you receive Services or goods through the Discontract Platform, Discontract will act as a Service Provider's agent and help you make the applicable Payments through a payment service provider, selected at Discontract's discretion. Such Payments shall be considered the same as if they were made by you to the Service Provider directly. All Payments made by you are final and non-refundable, except when otherwise determined by law or Discontract. When you receive Services or goods, you may request the Service Provider to lower the Payment amount for Services or goods received. Discontract will react accordingly to any request submitted by a Service Provider to modify a Payment Amount on any particular Service or product.
All Payments are to be made immediately after receiving a Service. You will be able to pay via your preferred payment method, indicated on your Account. Once the Payment has been made, a corresponding invoice will be sent to you by Discontract, acting on behalf of the Service Provider, by e-mail. You agree that if the primary payment method on your Account is found to be expired, invalid or otherwise inaccessible, Discontract may, working with a payment service provider selected at its discretion, use a secondary payment method on your Account, if there is one. If the Payment fails, Discontract will attempt to charge your account every 24 hours, and you will be advised accordingly via e-mail. If Discontract does not receive Payment in over 30 days, the outstanding debt may be passed on to a debt collection agency, which may result is additional debt collector's fees or debt recovery costs.
## 5. Disclaimer, Limitation of Liability, Warranties
### Disclaimer
THE DISCONTRACT PLATFORM IS AVAILABLE TO USERS “AS IS” AND “WHEN AVAILABLE”. DISCONTRACT DISCLAIMS ALL STATEMENTS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY DESCRIBED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES THAT THE USE OF THE DISCONTRACT PLATFORM WILL BE UNINTERRUPTED AND ERROR-FREE. IN ADDITION, DISCONTRACT DOES NOT MAKE ANY STATEMENT, CONFIRMATION, OR GUARANTEE IN REGARD TO THE RELIABILITY, TIMELINESS, QUALITY, AVAILABILITY, SUITABILITY FOR A SPECIFIC PURPOSE, OR LACK OF INFRINGEMENT OF ANY SERVICE OR GOODS REQUESTED THROUGH THE DISCONTRACT PLATFORM. DISCONTRACT DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY AND COMPETENCE OF THIRD PARTIES – SERVICE PROVIDERS. YOU AGREE THAT YOU ASSUME ALL RISKS ASSOCIATED TO THE USE OR BOOKING OF SERVICES OR GOODS, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
### Limitation of Liability
DISCONTRACT SHALL NOT BE LIABLE FOR DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR DAMAGE TO PROPERTY RELATED TO OR CAUSED BY ANY (i) USE OF THE DISCONTRACT PLATFORM, INABILITY TO ACCESS OR USE IT OR (ii) SERVICE PROVISION OR USE OF SERVICES OR ANY RELATIONSHIP BETWEEN CLIENTS AND SERVICE PROVIDERS, OR (iii) ACTIONS OR LACK THEREOF OF ANY USER OF THE DISCONTRACT PLATFORM OR OTHER PERSON, EVEN IF DISCONTRACT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DISCONTRACT SHALL NOT BE HELD LIABLE FOR ANY DELAYS OR PERFORMANCE ERRORS, EXCEPT WHEN THEY HAVE BEEN CAUSED BY DISCONTRACT. DISCONTRACT DOES NOT CHECK SERVICE PROVIDERS, AND YOU UNDERSTAND THAT SERVICE PROVIDERS THAT PROVIDE SERVICES AND PERFORM TASKS MAY NOT HAVE APPROPRIATE LICENCES OR PERMISSIONS. UNDER NO CIRCUMSTANCE SHALL DISCONTRACT’S LIABILITY TO YOU, IN CONNECTION TO THE USE OF THE DISCONTRACT PLATFORM, FOR ALL DAMAGES, LOSSES AND PLEAS EXCEED FIVE HUNDRED EUROS (500 EUR).
THE LIMITATIONS AND DISCLAIMER DESCRIBED IN THIS SECTION ARE WITHOUT PREJUDICE TO RESPONSIBILITY, AND DO NOT IN ANY WAY ALTER YOUR RIGHTS AS A USER THAT MAY NOT BE EXCLUDED UNDER APPLICABLE LAW.
## 6. Choice of Law and Dispute Resolution
### Choice of Law
These General Terms and any legal relations arising from the use of the Discontract Platform and Services are governed by the laws of the Republic of Lithuania, unless otherwise determined by mandatory laws. Claims concerning the provision of the General Terms or the Privacy Policy will be settled by Lithuanian courts.
### Dispute Resolution
If a User is unsatisfied with the Discontract Platform, they may submit a claim (complaint) to the Company. We will make every reasonable effort to review and respond to User claims (complaints) within 15 (fifteen) business days from the date of the receipt of the claim (complaint). If due to any circumstances beyond the Company’s control, it is not possible to provide the response within the time period of 15 (fifteen) business days, the Company will send the User a non-final response, stating the reasons for the delay and giving a time limit by which the final response to the claim (complaint) will be sent. In any event, the time limit for the final response shall not exceed 35 (thirty-five) business days from the date of receipt of the claim (complaint).
All notices or other information related to the use of the Discontract Platform, these General Terms, shall be sent by e-mail (to Discontract at , to you – at the e-mail address provided on your Account).
# Special Annex of Supplemental Terms for Provision of Services
These Supplemental Terms are in addition to the terms of the Agreement ([www.discontract.com/terms](http://www.discontract.com/terms)) between you and Discontract. The Supplemental Terms indicated in this annex shall apply in regards to the provision of services through the Discontract platform. Capitalized terms used in this annex will have the respective meanings assigned to them in the Agreement. This special annex replaces the any other Supplemental Terms for Provision of Services to which you may have agreed previously.
**Offering and Providing Services**
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Discontract is a platform that provides you–a professional Service Provider–with a possibility to offer your Services to potential clients, to agree on Tasks, Service provision terms, and communicate with Clients. By agreeing to these Supplemental Terms for Provision of Services, you authorize Discontract to act on your behalf with respect to you offering your Services on the Discontract platform, Clients creating Tasks, and agreeing on provision of Services, i.e. you agree that Discontract may on your behalf: (i) offer your Services to Clients; (ii) advertise the Services you provide through the Platform or engage in other marketing activities ; (iii) allow Clients to create or confirm Tasks for your Services (i.e. agree with Clients about provision of such Services); (iv) calculate Amounts Payable by Clients for Services provided, inform Clients of these payments, generate and send invoices to Clients through payment service providers chosen at Discontract's discretion, and accept Payments from Clients.
You shall, at your expense and risk, and using your own tools and materials (compensation for which must be agreed on with a Client), provide Services as indicated (agreed to by you and a Client) in a Task. You undertake to provide Services to Clients in a responsible and professional manner, in accordance with the conditions specified in agreed-upon Tasks, for a pay which will be calculated according to procedures described below in this Annex.
By providing Services, you act as an independent service provider (contractor). None of the conditions set out in the General Terms of Service or this Annex may be interpreted as condititions that create a new legal entity, joint venture, or employment relationships of any sort.
### Pro Rate
You may receive hourly-rate based payments for services performed through Discontract, as stated in the Agreement and this special annex. For the total cost of an order, the Pro Rate will be calculated on the basis of gross hourly rate per indicated working time.
You must indicate your gross pay (hourly rate) in your Account (under "Services") for each service you wish to provide. The rates on your Account are personal, i.e. only modifiable by and visible to you. The indicated Pro Rate corresponds to the hourly rate you wish to receive for your services after the Platform fee has been deducted, as set out below, and includes all taxes payable by you as a Service Provider (it will hereinafter be referred to as the Amount Payable to the Service Provider). Payment Totals visible to clients on the Discontract platform correspond to payments for services, which include the Platform Fee.
Once you have indicated your rates, Discontract will review and confirm them, or, if any manifest errors are detected, inform you accordingly. Your rates might not be visible to clients on the Discontract platform until you have been verified as a Service Provider, or a new or modified rate card has been approved.
### Payments for Services
Clients shall be charged for your Services offered through the Discontract platform in accordance to your Pro Rate plus the Platform fee per actual hours spent on a Task/providing a Service. Payments shall be made through Discontract, which reserves the right to, at its sole discretion, choose a payment service provider. Payments for any Services provided shall be due once a Task has been completed and Services provided. Discontract shall generate and issue invoices to Clients on your behalf.
The payment amounts calculated at the time of booking are estimates and may differ from the final Payment corresponding to the actual duration of any Services provided. Upon providing a Service, you must indicate the actual time spent on a Task, which shall then be taken into account when calculating the final Payment amount.
### **Platform Fee**
Use of the Discontract platform and any transfers set out in these Supplemental Terms for Provision of Services are subject to a Platform Fee (**Platform Fee**). The Platform Fee is calculated upon completion of a Task, for each separate Task that has actually been completed.
The Platform Fee is calculated as a percentage (the values of which are stated in Discontract's price list) of each indicated Pro Rate on your Account (the hourly rate you wish to receive for Services provided). When you indicate your desired hourly rate, the Discontract platfrom calculates the applicable Platform Fee and adds it to your Pro Rate. The total amount, which will be visible to Clients as the Amount to be Paid, will be displayed to you as the Client's Rate.
These amounts shall unconditionally include all taxes payable by you or on your behalf by Discontract (including, but not limited to personal income tax), and other payments related to Payments made by Clients and the Amounts Payable to the Service Provider. This means that when (i) you must, in accordance with applicable law, pay taxes or contributions, these shall be paid from the Amounts Payable to the Service Provider, or (ii) when, in accordance to applicable law, Discontract must deduct and pay taxes or contributions on your behalf, these shall be deducted from the Amount Payable to the Service Provider.
By offering your Services through the Discontract platform, you confirm that you are familiar with tax obligations, and you assume sole and full responsibility for all required and applicable taxes and contributions in respect to Services provided and payments received.
### Additional Payments to You
For your convenience, you may receive additional payments from Clients through the Discontract platform and its selected payment service provider, such as: payments for materials (these sums are not included in the Client or Pro Rate, and they must be agreed on with the Client separately), tolls, taxes or other payments for Service-related expenses that you may incurr when providing Services, and which you should be additionally compensated for by a Client (e.g. the cost of removing waste materials) and others. The Platform Fee shall not be applied to these additional payments.
### Payment Procedures
Acting on your behalf and through a payment service provider, selected at its discretion, Discontract accepts Payments made by Clients for your Services, and, first deducting the Platform Fee, makes a transfer for the Amount Payable to the Service Provider to you. We make every reasonable effort to ensure that any due Amounts Payable to the Service Provider are made to you at least once a week.
The payments made through the Discontract Platform do not include any interest.
Discontract reserves the right to modify or withhold part or full amount of the Amount Payable to the Service Provider, if (i) we believe the Service Provider has attempted to cheat or abuse the Discontract Platform or has otherwise failed to comply with our General Terms of Service, or (ii) we have received a Client's claim in regards to your Services. A decision by Discontract to modify or withhold a payment in any way will be taken for the purposes of reaching a compromise fair to both Client and Service Provider.
### **Marketing of Your Services**
You acknowledge and agree that in the interest of both parties, Discontract has the right to advertise the Services you offer on the Discontract Platform, or engage in other marketing activities. You acknowledge and agree that such advertisement or marketing do not constitute an entitlement to any additional monetary sums, Discontract's pay for such marketing services is included in the Platform Fee, and you shall not receive any additional payments for them.
### Additional Payments
You hereby acknowledge and agree that, for the benefit of both parties, Discontract and its affiliates may create more new and existent clients' demand for your services through advertisement or marketing. You acknowledge and agree that such advertisement or marketing do not constitute an entitlement to any additional monetary amounts exceeding those clearly stated in the Agreement and the annex of Supplemental Terms for Provision of Services.
**Consent and Information Accuracy**
Before you register as a Service Provider or when you provide Services to Clients, Discontract may request you to submit information about yourself and your activities, including: (i) a valid identity document, (ii) business activity number, (iii) other information required for tax or legal purposes.
Your continued use of the Discontract platform constitutes your acceptance of and agreement to all of the terms and conditions in this annex of Special Terms for Provision of Services.
# Privacy
# Privacy Policy
By using the Discontract platform, you provide us with certain information about yourself. We are commited to keeping it completely safe. The policy set out in this notice describes the type of data we collect, how it may be used and shared, and your choices regarding this data.
## Data Collection and Uses
This policy describes how Discontract and its affiliates collect and process personal data to provide services. This policy applies to all users of all our applications, websites, features and other services anywhere in the world. The privacy policy applies to the following persons. Clients: users that book services or have them booked on their behalf on the Discontract platform. Service providers: users that provide short-term services as self-employed contractors.\
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This policy also applies to persons who provide data to Discontract together with their request to use our services, or those persons whose data is received in any other way through provision of Discontract services. All persons subject to this Policy will be herein referred to as "Users".
Our data practices, described in this Privacy Policy, are subject to applicable law in the places where Discontract operates. This means that the practices described in this notice are followed in particular countries or regions only if permitted under the laws of those places.
## Data Controller
Discontract provides its services in Lithuania. „Virtualioji darbo rinka, UAB“ is the data controller for the personal data collected in connection with the use of Discontract's services.
## The Data we Collect
**Data you provide:**
* User profile: we collect data when you create or update your Discontract profile. This may include your name and surname, e-mail address, telephone number, address, payment or bank information (including related payment verification information), government identification documents, passport number, if required by law, birthdate, photo and signature.
* Demographic data: we collect demographic data about you, including through user surveys. In some countries, we might also receive demographic data from third parties.
* User content: we may collect data you provide when you contact Discontract customer support, publish ratings or compliments to other users, or otherwise contact Discontract.
**Data, created through the use of our services:**
* Location data: depending on the Discontract services you use, your mobile app settings and the permission on your device, we may collect data about your precise or approximate location by using GPS, IP address and "Wi-Fi" data.
* Transaction data: we collect information about transactions you have completed when using our services, including your order details, date and time the service was provided, amount charged and payment type.
* Usage data: we collect information about how you use our services. This includes such data as access date and time, app features or pages viewed, app crashes or other system activity, browser type, third-party websites or services used before interacting with our services. In some cases, this information may be collected with cookies, pixels and similar technology that creates and and maintains unique identifiers. To lear more about these technologies, please see our [Cookies Policy](https://help.discontract.com/lt/articles/3432721-slapuku-naudojimas).
* Device data: we may collect information about the devices you use to access our services, including hardware models, IP addresses, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data and mobile network data.
* Network data: we provide our users with the possibility to interact with one another and Discontract through our apps, sites and other services. For example, our third-party service providers and clients may call or send SMS messages to one another (in some countries without disclosing telephone numbers to each other). When Discontract provides this service, we receive certain information related to calls and messages, including the date and time when they occurred, and their content. Discontract may also use this data in order to help clients (including to resolve disputes between users), to ensure safety and security, as well as to improve our products and services, and for analytics.
**Data from other sources:**
* User feedback, e.g. ratings or compliments.
* Information about you submitted by other users participating in referral programs.
* Users or other persons providing information in claims or disputes.
* Insurance service providers.
* Publicly available sources sources.
* Marketing service providers.
Discontract may connect the data collected from these sources to other data it has.
## How personal data is used
### **To provide services and features:**
Discontract uses the data we collect in order to provide, personalise, maintain and improve our products and services. This includes using data to:
* Create and update your profile.
* Verify your identity.
* Process and facilitate payments for services.
* Offer, receive, provide or facilitate insurance or financial solutions in connection with our services.
* Track task progress.
* Enable features which allow you to share information with other users, e.g. leaving a user review.
* Perform internal operations, required to provide services, including to troubleshoot software bugs and operational problems, to conduct data analysis, to monitor and analyse usage and activity tendencies.
### **Safety and Security**
The data we collect is used to ensure full safety and security of our users and services, so things can run smoothly. The following examples indicate what it may include:
* Screening service providers before providing them access to our services as well as later at certain intervals. This might include an employment background check, when permitted by law, to keep our services secure from unsafe service providers.
* Using device, location, profile, usage and other data to discover, solve and prevent fraud or unsafe activity in connection to our services. This includes processing of such data in some countries, by implementing procedures and models that indicate incidents of fraud or safety threats. This may include third-party data.
* To encourage user improvement, we include user ratings, which are used as a basis for deactivating those accounts that have lower than minimum ratings. Minimal ratings are established separately in accordance to the demand in each region. The overall rating may be calculated and the account deactivated through automated procedures.
### **Customer support**
The data collected by Discontract (including recordings of customer support calls, made with prior notice to you and your consent) is used to assist you when you contact customer support to receive certain services. This may include:
* Your direct questions to the appropriate customer support person;
* An investigation of your concerns and their assignment to the relevant persons;
* Monitoring of our customer support responses, and their improvement.
### **Research and Development**
We may use the information we collect for testing, research, analysis, and product development. This allows us to improve and strengthen the security and safety of our services, create new features and products, as well as facilitate insurance and financial solutions in connection to our services.
### **Communication Between Users**
Discontract uses the information collected to enable communication between our users. For example, a partner service provider may send an SMS message to or call a client to confirm arrival date, and to provide information about their order.
### **Discontract Communication**
Discontract may use collected information to contact you about products, services, promotions, studies, surveys, news, updates and events.
### **Legal Proceedings and Requirements**
We may use the data collected to investigate and resolve claims and disputes related to the use of Discontract services. This information may also be used by Discontract for other purposes allowed by applicable laws, or if it is required by regulators, governmental institutions and official inquiries.
## Cookies and Third-Party Technologies
Cookies are small text files, stored on a browser or device by websites, applications, online media and advertisements. Cookies and similar technologies are used by Discontract to do the following:
* Recognise users;
* Remember user preferences and settings;
* Determine the popularity of content;
* Deliver advertising campaigns and measure their effectiveness;
* Analyse site traffic and tendencies, and to generally understand the online behaviours and interests of persons interacting with our services.
We may also allow other entities to provide audience measurment and analytics services for us, publish online advertisements on our behalf, measure and report on their effectiveness. These entities may use cookies, web beacons, SDKs, and other technologies to recognise your device when you visit our website or use our services, as well as in those cases when you visit other websites and use other services. More information on the use of cookies and other technologies described in this section, including your choices regarding these technologies, can be found here: [Cookies Policy](https://help.discontract.com/lt/articles/3432721-slapuku-naudojimas).
## Data Sharing and Disclosure
Discontract may share collected data with the entities indicated below.
### **With other users**
* For example, if you are a client, we may share your name and average user rating.
* If you are a service provider, we may share certain data with your clients, including your name, photo and description, average rating from clients, total number of completed orders, contact information. If you complete the service provider's profile, we may also share any information related to this profile, including the newest feedback received from your clients. A client will also receive an invoice which will include such information as a breakdown of amounts charged, service rate, additional expenses, your name, photo, individual activity number, registered address.
### **With the general public, when you submit content on public forums**
* We like interacting with our users, including public forums, such as, for example, Discontract blogs, social media and certain features of our network. When you contact us through one of these channels, this communication may be publicly visible.
### **With Discontract service providers and business partners**
Discontract may share data with our vendors, consultants, marketing partners, research companies and other service providers or business partners. This may, for example, include:
* Payment processors and facilitators;
* Identity verification providers;
* Cloud storage providers;
* Marketing partners and marketing platform providers;
* Data analytics providers;
* Research partners, including those that carry out surveys or research projects in partnership with Discontract or on our behalf;
* Service providers that help Discontract ensure the safety and security of our apps;
* Consultants, lawyers, bank employees, and other professional service providers;
* Insurance and financial partners.
### **For legal reasons or in an event of a dispute**
Discontract may share your data if we believe it to be necessary by applicable law, regulations, operating licenses, legal procedures, or governmental institutions' request, or when the disclosure of such data is required due to safety or similar concerns.
This may include sharing your data with law enforcement officials, governmental institutions or other third parties, when that is deemed necessary in order to enforce our Terms of Service, user agreements or other policies, to protect the rights and property of Discontract or the rights, safety and property of others. We may also share this information in connection to claims or disputes related to the use of our services.
This also includes sharing your data with others in connection to mergers, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of another business, or during these processes.
### **With your consent**
Discontract may share your data with other entities than described in this notice if you have been previously notified and have given your consent.
## Data Retention and Deletion
To be able to provide services, Discontract requires user profile information. This information is accessible to Discontract as long as you have an account with Discontract.
Discontract retains certain data, including information that concerns operations, location, device and usage, for a minimum of 5 years for purposes of regulations, taxes, insurance and other requirements in places where we operate. As soon as such information is no longer necessary to provide Discontract services, guarantee customer support, improve services or for other purposes, Discontract will take measures to prevent access and use of this data in any way, except when needed for the aforementioned compliance with requirements or to ensure safety, fraud prevention and detection.
At any moment, you can request your account to be deleted by visiting the [Discontract Help Center](https://help.discontract.com/). On receipt of such request, Discontract will delete all data that does not have to be retained. In some cases, Discontract may not be able to delete your account, for example, if there is an outstanding credit on the account, or an unresolved claim or dispute connected to the account. Once the issue not allowing your account to be deleted is resolved, Discontract will delete your account as indicated previously.
Discontract may also retain certain data if that is required by legal business requirements, e.g. fraud prevention, and the strengthening of user safety and security. For example, if a user account has been deactivated by Discontract due to unsafe behaviour or any incidents related to safety, we may retain certain information about this account so that the user would not be able to create a new Discontract account.
## EU General Data Protection Regulation (GDPR)
As of 25 May 2018, the processing of EU citizens' personal data is regulated by the EU General Data Protection Regulation (GDPR). This section provides information in relation to the EU users' rights and the responsibility of Discontract within the scope of this law.
### **EU Users' Rights**
If you use Discontract services within the EU, you have the rights indicated below in connection to the processing of your personal information by Discontract. If you wish to exercise these rights, please continue reading below or submit a request in the [Discontract Help Center](https://help.discontract.com/).
* You have the right to request information about your personal data Discontract has, and how it is processed;
* Additionally, you have the right to obtain a copy of your personal data that Discontract collects, if its collection is consented to, or if Discontract requests information in order to provide services that you ask for.
* If Discontract has information about you that you believe to be incorrect, you have the right to ask for it to be corrected.
* Users may at any time request their accounts to be deleted. A request to delete an account can be made in the [Discontract Help Center](https://help.discontract.com/). Certain information about you may be retained if required by law or for legal business purposes.
* EU users have the right to object to Discontract personal data processing procedures, including when they are used for marketing purposes, when they include profile information and/or automated processing. Discontract may continue to process your information despite the objection, to the extent allowed by the GDPR.
### **Grounds for Processing**
GDPR requires businesses processing personal data of EU users to do so on a specific lawful basis. As described below, Discontract processes EU users' data on one or more legal grounds specified in the GDPR.
**Processing is necessary to provide the services and features you request:**
Discontract must collect and use certain data in order to provide services. This includes the following:
* User profile information, which is required to set up and maintain your account, including identity verification; communication with you in regards to orders and accounts; possibility to make or receive payments;
* Identity verification for partner service providers in order for them to be able to provide services through the Discontract app;
* Operation data that must be collected and processed to provide Discontract services;
* Usage data that is required to maintain, optimise and improved Discontract services.
To use Discontract apps, the collection and use of this data is required.
**Processing is required to protect the vital interests of our users and others:**
If there is any threat posed to our users or other persons, Discontract may process and disclose personal data to law enforcement institutions.
**Processing is required to achieve Discontract's legitimate interests:**
We collect and process personal data to the extent necessary to pursue Discontract's legitimate interests. This includes collecting and using data to do the following:
* Maintain and improve user safety and security. For example, we collect data to verify user identities (where permitted by law) so that inappropriate or unsafe users would not be able to use our services, e.g. we may retain data about banned users to prevent their access to Discontract apps;
* Detect, combat and prevent cases of fraud in connection to the use of our services. For example, Discontract uses user profile, location, device and usage data to detect and prevent any circumstances allowing users defraud Discontract or other users;
* Inform law enforcement officials about criminal activity or any threats to public safety;
* Provide customer support;
* Optimise existing services and create new ones. This may consist of, for example, service provider and feature recommendations, task performance, and improvements of the pricing system.
* Conduct research and analysis. This may include trend analysis to improve the operation of our platform and increase the safety of our services.
* For direct marketing purposes. This may include data analysis in order to identify trends and adjust our marketing messages according to the needs of our users.
* To comply with the Discontract Terms and Conditions.
**Processing is required to achieve legitimate interests of other persons or third parties:**
* Discontract collects and uses personal data to the extent necessary to pursue other persons' or general public interests. This includes data sharing for the purposes of legal or insurance claims in order to protect the rights and safety of others. Additionally, Discontract may process personal data when that is required by important public interest or applicable law.
**Processing is required to meet Discontract's legal obligations:**
* Discontract must comply with the legal obligations, applicable in terms of collecting, processing, disclosing and protecting personal data, of the jurisdiction in which it operates. Discontract may share information with law enforcement authorities or fulfil third-party requests during judicial processes.
**Consent:**
* Discontract may collect and share your information if you provide your consent. You may at any time withdraw your consent. If you withdraw your consent, you will no longer be able to use any Discontract service or feature that requires collection of data and collected data's processing based on consent.
* Discontract relies on consent in regards to data collection and processing, which is required to improve the platform, provide services or features, or to communicate with you. If you are an EU user, the following data sets are used, based on your consent. Notifications: updated task progress information; Notifications: promotions and news; Notifications: Help Center replies.
## Your Choices and Transparency
### **Privacy settings**
The "Privacy Settings" menu, which can be found on the Discontract app, allows users to change or update settings in regards to contact sharing and Discontract notifications received to mobile devices. Below you will find further information about these settings, how to change them and what happens if they are turned off.
**Notifications: Task progress updates**
Discontract sends users notifications about the status of their task. These notifications are necessary when using the Discontract app and cannot be disabled. However, you may change your preferences on how you receive these notifications in the Discontract app menu "Privacy Settings"
**Notifications: Promotions and news**
You may allow Discontract to send you "push" notifications about Discontract promotions and news. These notifications may be enabled or disabled at any time in the Discontract app menu "Privacy Settings".
**Notifications: Help Center replies**
You may allow Discontract to send you "push" notifications about the replies from the Discontract team in regards to your queries in our Help Center. These notifications may be enabled or disabled at any time in the Discontract app menu "Privacy Settings".
### **App permissions on your device**
Most mobile platforms (iOS, Android and others) distinguish certain types of device data that apps cannot access without your consent. Your consent may be given through different permission systems. The iOS platform will show you an alert when the Discontract app requests access to certain type of data for the first time, and you will have the option of granting (or refusing) permission. On Android devices, you will be informed about the Discontract app's request to access certain data before using the app, and if you decide to use it, this will mean that you have agreed to grant such permission.
### **Ratings look-up**
After every completed task, clients may rate service providers and leave feedback on the service received. This two-way link helps hold all parties accountable for their actions.
## Updates to this Policy
We may every once in a while update this policy. If any significant changes are made, we will inform our users through notifications in Discontract applications or via other means, e.g. by e-mail. Your continued use of our services after receiving such notice, will be considered as consent to the policy updates, to the extent permitted by law.
We encourage you to periodically consult this policy to receive the most up-to-date information on our privacy practices. We will also include past versions of our Privacy Policy for your review.
# Cookie Policy
Effective Date: November 11, 2019
We and our affiliates, third parties and other partners use cookies and other identification technologies on our websites, mobile apps, e-mail communications, advertisements and other online services (collectivelly, the "Services") for several purposes, including: user authentication, remembering user preferences and settings, determining content popularity, delivering and measuring the effectiveness of advertising campaigns, analysing site traffic and tendecies, and generally understanding the online behaviours and interests of persons that interact with our services. In this notice, you can read more about cookie types, why we use them and what are your choices.
### Overview of Cookies and Similar Technologies
Cookies are small text files, stored on your browser or device by websites, applications, online media, and advertisements, and which are used to remember your browser or device when you visit websites. We also use other technologies that can identify you or your devices, such as "pixel tags" (also known as beacons). "Pixel tags" are small blocks of code installed on a website, application or advertisement that can read certain information about your device and browser, e.g. device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifier, and other similar techonology, including a small text file (cookie) that uniquely identifies the device. "Pixels" are tools that allow third parties to set and read browser cookies from a domain that they do not themselves operate, and collect data about the domain's visitors, usually with the permission of the domain owner. "Local storage" generally refers to other places on a browser or device, where data can be stored by websites, advertisements or third parties (e.g. the HTML5 local storage and browser cache). "Software Development Kits" (also called SDKs) function as pixels and cookies, but in the context of mobile apps, where pixels and cookies cannot always function. The primary developer of an app may install pieces of code (the SDK) from app partners, and thereby allow the partner to collect certain data about the user's device, network and their interaction with the app.
### Advertising Synchronisation and Relevancy
In order to provide the most relevant advertisements, Discontract works together with various service providers that help us deliver similar ads to end users accross different devices and platforms. For example, we work with social media advertising services so that we can show ads that, based on your actions on the Discontract platform, are likely to be of greater interest to you on their media channels. We may also use the services of these providers to show you ads on mobile websites or apps similar to the traditional website ads. You will find more information on your choices regarding this type of advertising below.
### Your Choices
You have the right to choose whether to accept cookies. However, they are an important element in the functioning of our Services, and your choice to disable or remove cookies may have an impact on the accessibility and functionality of the Services.
Most browsers are set to accept cookies. If you wish, you are generally able to change browser settings to remove or decline cookies. To do this, follow your browser instructions, which you will typically find in the "Help" or "Settings" menu. Some third parties also give an option to directly refuse cookies by clicking the opt-out link. For more information on where it can be done, please see below.
Mobile device users: the operating system of your device includes controls that allow you to choose whether to accept cookies, and share your advertising ID with such companies as Discontract or our advertising service providers.
### Cookie Types and Purposes
Below you will find different cookie categories that are used by our Services, and reasons why we use them. The lists of third-party cookie providers are illustrative and should not be considered as comprehensive lists.
**1. Strictly Necessary Cookies**
We use browser cookies that are necessary for the website to function as intended. For example, we store your website data collection preferences in case you visit the site again in the future. You can disable these cookies in your browser's settings but this may not allow the site to function as intended.
Servers - Discontract
**2. Site Features and Functionality**
Cookies provide the functionality that help us deliver products and services, e.g. helping you log in by pre-filling fields. Cookies are also used to monitor the performance of our website and to improve your browsing experience. These means make it possible to communicate with us in direct chats.
Servers - Discontract, Segment, Intercom
**3. Analytics, Performance and Research**
Cookies are used to understand, improve and analyse products and services, including when you access Discontract website or related sites and apps through your computer or mobile device. For example, we may use cookies to understand how you use the features of the website, and to segment audiences in order to test functionality. We and our partners may use these technologies and this data in order to understand how you use websites, apps, products, services and advertisements, and to improve these areas.
Servers - [Facebook](https://www.facebook.com/help/109378269482053/?helpref=hc_fnav), [Google](https://policies.google.com/technologies/ads), [Mixpanel](https://mixpanel.com/legal/privacy-policy/), Woopra, Slack
**4. Advertising Analytics and Recommendations**
These cookies are used to deliver relevant advertisements, e-mail marketing or to monitor the performance and effectiveness of advertising campaigns. For example, we and our partners can rely on information received through these cookies to show ads that might be of interest to you on other websites. Our partners may also use a cookie, attribution service or other similar technology to determine if we have published an ad and to learn of its performance, or to provide information to us on how you interact with them.
Servers - [Facebook](https://www.facebook.com/help/109378269482053/?helpref=hc_fnav), [Google](https://policies.google.com/technologies/ads), [Mailchimp](https://mailchimp.com/legal/cookies/)
### Contact Us
If you have any questions in connection to our cookie usage, you may also see our [Privacy Policy.](/en/terms-of-service/privacy/privacy-policy) You can submit questions or queries at any time through our *Live Chat.*
# Personal Data Requests
If you have any questions about your Discontract account, the personal data we handle, or our Privacy Policy, send a request to or get in touch with our help center through the *Live Chat* or by calling us. You can find these options under the *Help* section on your Account.
To get a clear understanding of how we handle your personal data, we also advise that you read our [Privacy Policy](/en/terms-of-service/privacy/privacy-policy).
# Installation
# Download Discontract App on the Play Store
Install our app on your Android device.
One solution for all the tasks you need? It's called Discontract!
You can download the app to your Android device on the Play store [here](https://play.google.com/store/apps/details?id=com.discontract.discontract).
# Download Discontract App on the App Store
Install our app on your iOS device.
One solution for all the tasks you need? It's called Discontract!
You can download the app to your Apple device on the App store [here](https://apps.apple.com/lt/app/discontract/id1477306259).
# Usage
# How do I create a Discontract account?
Here's how you can sign up on the Discontract feature and access all of its awesome features.
To first step to joining the growing Discontract community, booking or providing services is signing up. It will only take you a couple of minutes. To begin, [download](https://app.discontract.com/download) the app or go to [Discontract](http://www.discontract.com/) on your web browser and:
➢ insert your phone number
➢ verify your number with a code received via text SMS. Click *Continue*
➢ fill in your first name, last name, email address, and click *Get Started*
Once all of the above is done, you'll be able to complete your profile and start using Discontract.
We recommend all users to read Discontract's [General Terms of Service](/en/terms-of-service/terms/general-terms-of-service) and [Privacy Policy](/en/terms-of-service/privacy/privacy-policy). Your continued use of our services will confirm your agreement with these terms.
# First order
A detailed guide on how to book your first service on the Discontract platform.
Don't feel like spending long hours to find the person you need for your tasks? Would you like to get clear prices, follow your task progress comfortably, and make payments seamlessly? Now, all of it is possible in the way that's most convenient to you! By booking services through Discontract, you'll be able to leave those tiring searches in the past, and instead see how quickly your projects can progress – without all the extra effort.
How do you get started?
Get ready to book your first service. We promise – it's a breeze. Follow the instructions below and see for yourself:
➢ First, click on the search bar on the main page.
➢ Type in the service you're looking for or select it from the list.
➢ You will now need to provide some information about your order, such as your address, date, preferred time of your task, its estimated duration, and a short description. To give the pro a clear idea of what has to be done, you may also be asked to indicate room size or upload a photo of the object that you need help with for certain service categories.
Estimated task duration: Remember, the final cost of your order will be calculated according to the hourly rate of the selected service provider and the actual time spent on the task. You will be able to later consult the estimated duration directly with the selected pro.
Description of the task: You don't have to go over every single detail, but keep in mind that the more information you provide, the easier it will be for the pro to give an accurate estimate in regards to the task duration and any additional expenses it may require.
➢ When all the fields have been filled in, click on *Find a Pro*. We'll give you a list of local pros, where you'll be able to select the right person for the job by comparing profiles, hourly rates, and ratings. Click *Sort* *by* to choose which pros to see first.
Need to book a service as quickly as possible? Try the Quick Search option!
➢ When you've made your choice, click the *Choose for X/hour* button next to their profile, and wait for confirmation.
Once the pro has confirmed your order, Discontract will make it more than easy for you to communicate with each other via your preferred method (phone calls or messages directly through the platform).
# Task completion
When you finish a task, remember to mark it as completed.
To record your work, its duration and results, any task completed must be marked as such on the Discontract platform. You can do so by following these steps: go back to your task list, select the one you've completed, and click on C*omplete* *Task*; then, follow further instructions and fill in all the information requested. Once this is done, we'll register your confirmation that the task has been completed.
# What should a Pro profile include?
Take a look at what should be taken into account when creating your service provider profile.
Your Pro [registration](https://discontract.com/pro-signup) is completed, and you can't wait to start working? A strong profile is key when it comes to doing it successfully and receiving more orders. Don't know where to get started?
First, don't underestimate the importance of a professional-looking photo and a profile description that allows potential clients to get a glimpse into your personality, shows the quality of your work and your experience. Once you start receiving orders, try to keep the ratings high – that's the part that no client tends to overlook. These simple steps are sure to help you stand out more and receive more orders.
# Witamy
# Co to jest "Discontract"?
# Jak działa Discontract?
Zobacz, na czym polega Discontract – platforma upraszczająca potrzebne Ci rozwiązania w zakresie utrzymania domu lub biura.
Discontract działa jako pośrednik. Jest to platforma, która łączy klientów z najlepszymi specjalistami w swoich dziedzinach, świadczącymi lokalne usługi fizyczne.
Naszym celem jest szybsze i wygodniejsze niż kiedykolwiek wcześniej zamawianie usług, ponieważ wiemy, jak cenny jest Twój czas. Zapewniamy również platformę dla profesjonalistów z różnych dziedzin, aby mogli dotrzeć do szerszego kręgu klientów i tym samym zwiększyć swoje dochody bez utraty wolności osobistej.
Zarówno klientom, jak i usługodawcom Discontract zapewniamy łatwe i szybkie rozliczenie usług, całodobową pomoc i wszystkie niezbędne narzędzia technologiczne, które pomogą prowadzić działalność bez zakłóceń i kłopotów administracyjnych. Wszystko to w jednym miejscu.
# Jakie usługi mogę zamówić?
# Kim są dostawcy usług Discontract?
Komu będziesz zlecać zadania poprzez Discontract?
Zapomnij o dodatkowych opłatach – Discontract pomoże Ci zamówić usługi bezpośrednio od osób, które je świadczą. Wszystkie usługi oferowane na naszej platformie są świadczone przez niezależnych usługodawców, którzy mają swoje firmy lub prowadzą jednoosobową działalności gospodarczą.
# Jak mogę skontaktować się z Discontract?
Napisz lub zadzwoń, a na pewno odpowiemy.
Dbamy o to, aby Twoje doświadczenia z Discontract były jak najlepsze, dlatego chcemy poznać Twoją opinię i odpowiedzieć Ci na wszelkie Twoje pytania.
Z Discontract zawsze można się skontaktować pisząc e-mail na adres .
# Zamawianie usług
## A place to group your spaces
A collection in GitBook is kind of like a folder for your spaces or other collections. When you create a collection, you'll get a kind of ‘tree’ view in your sidebar.
This makes it super easy to collect all your content into logical groups and can have a big impact on your GitBook experience!
## Going further with collections
We're just touching on the basics here, but if you want to get extra fancy, collections can actually be published and have their very own set of permissions! Feel free to go explore, but for now, let's have a peek at the GitBook editor.
# Jak zamówić usługę?
Wszystko, co musisz wiedzieć o procesie zamawiania usług na platformie Discontract.
Obecnie Discontract oferuje już ponad 50 różnych usług. Prace wodno-kanalizacyjne czy elektryczne, przeprowadzki, prace porządkowe terenów zieleni, pomoc przy drobnych zadaniach czy codziennych zakupach – u nas znajdziesz wszystko, co ułatwi Ci życie, przeprowadzisz planowane od dawna remonty domu, zadbasz o czystość i przytulność.
Jeśli już przemyślałeś, od czego zacząć, zamówienie samej usługi na pewno nie będzie trudne. Oto kilka wskazówek, jak to zrobić:
• Usługę możesz zamówić wpisując w pole wyszukiwania słowa kluczowe lub wybierając odpowiedni obszar z listy dostępnych usług.
• Gdy znajdziesz potrzebną Ci usługę, wystarczy, że wprowadzisz szczegóły zamówienia, które dostarczą usługodawcy podstawowych informacji o zadaniu.
• Tutaj będziesz musiał wpisać swój adres, pod który specjalista będzie musiał się udać, datę i godzinę zadania, wstępny czas trwania i krótki opis. Po wybraniu niektórych usług możemy również poprosić Cię o wskazanie powierzchni pomieszczenia lub zdjęcia obiektu.
• Następnie wybierz najbardziej odpowiedniego specjalistę spośród wymienionych usługodawców i poczekaj na jego potwierdzenie. Gdy usługodawca potwierdzi Twoje zlecenie, uznamy, że Twoje zamówienie zostało przyjęte i będziesz mógł je znaleźć i zarządzać nim w aplikacji w sekcji „*Zadania*”.
Jeśli w przyszłości zechcesz ponownie zamówić wykonaną już usługę, ukończone zadanie wraz ze wszystkimi niezbędnymi informacjami znajdziesz w funkcji szybkiego wybierania obok opcji „*Zamów ponownie*”. Wszystko, co musisz zrobić w zamówieniu, to zmienić godzinę i datę przyjazdu. Możesz też edytować lub dodać inne informacje –będziesz mieć taką możliwość w oknie informacji o zamówieniu.
# Jak wybrać usługodawcę?
Sposoby znalezienia odpowiedniego profesjonalisty na platformie Discontract.
Konserwację, naprawy i inne prace w domu lub biurze należy oddawać tylko w dobre ręce. Nasz zespół Discontract stara się to zapewnić, umożliwiając znalezienie specjalistów, którzy mogą zrealizować Twoje zlecenie.
Usługodawcę możesz wybrać za pośrednictwem platformy Discontract na jeden z dwóch sposobów:
• Za pomocą pola wyszukiwania: Wybierz żądaną usługę, uzupełnij informacje o zadaniu i rozpocznij wyszukiwanie. Pokażemy Ci wszystkie profile profesjonalistów świadczących tę usługę, będziesz mógł porównać ich opisy, określone doświadczenie, stawki godzinowe oraz oceny pozostawione przez innych klientów. Te informacje pomogą Ci łatwo podjąć najlepszą decyzję.
• Pomyśleliśmy również o tych, którzy się spieszą! Po wyszukaniu wprowadzonych informacji o zadaniu, u góry listy pojawi się opcja szybkiego wyszukiwania usługodawców. W takim przypadku do wykonania zlecenia przydzielimy specjalistę, który najszybciej odpowie na zapytanie.
# Ile kosztuje zamówienie usługi?
Nie bój się przekroczyć planowanego budżetu. W jaki sposób można sprawdzić cenę zamawianej usługi.
Dzięki Discontract od razu zobaczysz wstępną cenę zamawianej usługi. Będziesz mieć również swobodę wyboru między specjalistami, którzy świadczą usługi w różnych cenach i znajdziesz opcję, która najlepiej odpowiada Twoim potrzebom.
Obok każdego profilu usługodawcy zobaczysz również jego stawkę godzinową. Gdy zakończysz wypełnianie informacji o zadaniu, zobaczysz również całą (wstępną) cenę zamówionej usługi. Cena ta zależy od określonego czasu trwania zadania.
Po zakończeniu zlecenia dodatkowe koszty poniesione przez usługodawcę na materiały lub inne zakupy wymagane do wykonania zlecenia mogą również zostać dodane do ceny końcowej, którą obliczymy na podstawie faktycznego czasu wykonanej pracy. Dodatkowe, potwierdzone paragonami wydatki będziesz mógł uzgodnić z usługodawcą, komunikując się z nim za pośrednictwem platformy Discontract. Dzięki temu nie zobaczysz żadnych nieprzyjemnych niespodzianek na ostatecznym rachunku.
# Dlaczego do zamawiania usługi potrzebuje karty płatniczej?
Dlaczego przy składaniu zamówienia prosimy o dane Twojej karty płatniczej?
Zawsze będziemy prosić Cię o podanie wyłącznie tych informacji, które są niezbędne do sprawnego działania, poprawy i bezpieczeństwa usług Discontract. Wszystkie usługi mają na celu pomóc Ci łatwo i wygodnie zrealizować projekty domowe lub biurowe przy pomocy profesjonalistów.
Z tych powodów podczas zamawiania usługi poprosimy Cię o podanie danych karty płatniczej. Są one niezbędne do przyjęcia zlecenia, gdyż zapewnia to nie tylko bezpieczeństwo zarówno usługodawcy, jak i kupującego, ale także gwarantuje płynną płatność za wykonane usługi.
# Jak mogę zapłacić za usługę?
Cały proces płatności na platformie Discontract jest zautomatyzowany
Będziesz mógł zapłacić za zlecenia serwisowe złożone za pośrednictwem platformy Discontract bez kłopotów, długiego oczekiwania na faktury czy gotówki. Abyśmy mogli przelać Twoją płatność do usługodawcy po wykonaniu zadania, przed złożeniem zamówienia będziesz musiał dodać dane swojej karty płatniczej. Dodać bank lub kartę wirtualną możesz w następujący sposób:
➢ Przejdź do swojego konta ➢ W sekcji *„Informacje o koncie*” wybierz „*Metody* *płatności*” ➢ Wprowadź dane karty płatniczej i kliknij „*Zapisz*”.
Wszystkie należne płatności zostaną automatycznie pobrane z Twojego konta, powiadomimy Cię o tym za pośrednictwem platformy Discontract, a na podany adres e-mail niezwłocznie prześlemy szczegółową fakturę za wykonane usługi.
# Zarządzanie zadaniami
Everything you've read so far has been in the **editor**. This window right here is where all your page content comes together.
## Block-based
The Editor is full of all sorts of content blocks, like this hint:
{% hint style="info" %}
**Check me out!** I’m an editable 'hint' block, and I think I look pretty great 💅
{% endhint %}
You can access the block list at any time by hitting `CMD + /` (`CTRL + /` on Windows) to bring up a filterable list of blocks. Or you can check out our documentation for a full list of blocks with examples.
## A note on markdown
While the editor supports most common Markdown decorators, behind the scenes, GitBook is converting this to a document format that works with our block-based editor.
# Jakie zadania zobaczę na swoim koncie?
Rodzaje zadań, które zobaczysz na platformie Discontract.
Kiedy logujesz się do platformy Discontract, znajdziesz sekcję zadań, w której zobaczysz wszystkie aktywne zadania i historię zadań.
Aktywne zadania wskazują usługi, które zostały zamówione, ale jeszcze nie zostały wykonane. Za zgodą usługodawcy możesz zmienić szczegóły tych zadań, takie jak godzina lub data ich wykonania.
W historii zadań zobaczysz wszystkie ukończone zadania, które zamówiłeś.
# Czy mogę skontaktować się z wykonawcą zadania?
Nie zobaczysz tu żadnych wiadomości bez odpowiedzi oznaczonych słówkiem *wyświetlono* – utrzymywanie kontaktu z Discontract i konsultowanie wszystkich szczegółów zadania nie będzie wymagało z Twojej strony dużego wysiłku, nie zajmie Ci też dużo czasu.
Zawsze będziesz mógł skontaktować się z usługodawcą bezpośrednio za pośrednictwem platformy Discontract. Po potwierdzeniu zlecenia możesz to zrobić na dwa sposoby: dzwoniąc do usługodawcy lub pisząc do niego wiadomość. Aktywne przyciski kontaktów znajdziesz obok profilu swojego usługodawcy.
# Jak określić czas realizacji zadania?
Jak określić czas realizacji zadania?
Abyśmy mogli oszacować koszt zlecenia, które zlecasz, podczas składania zamówienia poprosimy Cię o podanie szacowanego czasu jego trwania.
Możesz to zrobić, wyszukując usługodawcę, wprowadzając wymagane informacje, wśród których znajdziesz także przewidywany czas trwania zadania.
Podany czas realizacji zadania może ulec zmianie, jeśli po potwierdzeniu zamówienia usługodawca poinformuje, że praca może potrwać dłużej. W takim przypadku będziesz mógł zmienić czas zadania, określając go na nowo za obopólną zgodą.
Pamiętaj, że ostateczny czas może nieznacznie odbiegać od przewidywanego, gdyż usługodawca zostanie poproszony o wskazanie faktycznego czasu trwania prac, na podstawie którego wyliczymy koszt Twojego zamówienia.
# Jak ocenić wykonane zadanie?
Pomóż wszystkim członkom społeczności Discontract i zostaw ocenę pracy wykonanej przez usługodawcę. Jak to zrobić?
Jedno kliknięcie może być niezwykle cenne!
Każda ocena pozostawiona na platformie Discontract pomaga wyróżnić się najlepszym profesjonalistom. Wysoka ocena to nie tylko podziękowanie dla usługodawcy za dobrze wykonaną pracę, ale także pomoc dla wszystkich pozostałych użytkowników Discontract. Także niższe oceny, jeśli wykonanie usługi nie spełnia oczekiwań, pomagają społeczności Discontract i chronią ją przed nieprofesjonalnymi usługodawcami.
Będziesz mógł ocenić wykonane zadanie po zarejestrowaniu przez usługodawcę zakończenia pracy. Informację o zakończeniu zadania otrzymasz od nas za pośrednictwem platformy Discontract oraz SMS-em. Wtedy obok zadania pojawi się opcja „*Oceń pracę*”. Klikając na ten aktywny przycisk, będziesz mógł zobaczyć informacje finansowe zamówienia i wystawić usługodawcy ocenę od 1 do 5 gwiazdek.
# Czy mogę anulować zlecenie?
Czy mogę anulować zlecenie?
Nikt z nas nie jest odporny na nieprzewidziane sytuacje. Kliknij tutaj, aby dowiedzieć się, jak w takim przypadku możesz anulować zamówioną usługę.
Rozumiemy, że wszystko się może zdarzyć i czasami może Ci się przytrafić sytuacja, kiedy musisz zmienić swoje plany. Może to niespodziewana podróż lub nagła zmiana możliwości?
Bez względu na powód, dla którego zlecenie nie może być kontynuowane, możesz je anulować dzwoniąc do działu obsługi klienta Discontract.
# Informacje dotyczące płatności
## Live edit
You might have noticed that you can pretty much edit anything in this space. This is because the space is in what's know as **live edit** mode. In this mode, anyone who has permission can edit the content directly. This is great for early-days use. It is great for quick changes. No need for complex workflows.
At some point, you may reach a greater level of maturity with your content. That's when you may need some of the more powerful workflow features in GitBook…
## Locked edits
The alternative to a live edit mode is called **locked edits**. Spaces that are locked for live edits aren't directly editable, and any edits you need to make must be handled through **change requests**. You can lock a space using the space menu and selecting 'Lock live edits'.
# Jak obliczana jest opłata za usługę?
Wyjaśniamy, z czego się składa suma Twojego zamówienia i jak może się zmienić.
Korzystając z usług Discontract nie znajdziesz żadnych dodatkowych lub ukrytych opłat oznaczonych gwiazdką – cena zleconych zadań będzie uzależniona od stawki godzinowej wybranego specjalisty oraz wprowadzonego czasu realizacji zadania.
Szacunkowa opłata za usługę może różnić się od ostatecznej, jeśli po wykonaniu zadania usługodawca wprowadzi dłuższy czas realizacji, ponieważ ostateczna kwota zamówienia jest obliczana na podstawie rzeczywistego czasu pracy. Z tego powodu zawsze warto skontaktować się z usługodawcami i dowiedzieć się dokładnie, ile godzin zajmie wykonanie pracy. Sugerujemy również, aby zapytać, czy usługodawca przewiduje dodatkowe koszty wymagane do wykonania zlecenia, które mogą skutkować zmianą opłaty za usługę.
Komunikacja z usługodawcą pomoże Ci uniknąć nieprzyjemnych niespodzianek i zapewni, że kwoty widoczne na Twoim końcowym rachunku będą w pełni odpowiadać kwotom, które widziałeś podczas zamawiania.
# Dlaczego mój rachunek został nieprawidłowo obliczony?
Kwota na ostatecznym rachunku nie odpowiada planowanej?
Wiemy, że płacenie więcej niż planowano nie jest przyjemnością. Twój końcowy rachunek nie odpowiada wstępnie określonej kwocie zamówienia? Mogło się tak zdarzyć z kilku powodów, na przykład:
• gdy usługodawca musiał ponieść dodatkowe koszty w celu wykonania zadania;
• gdy czas wykonania zadania przekroczył wstępnie określony.
Przy składaniu zamówienia podana jest wstępna cena, ostateczna kwota do zapłaty jest obliczana na podstawie faktycznego czasu trwania zadania.
Aby uniknąć nieporozumień co do kosztów świadczonych usług, zalecamy, abyś zawsze omówił z usługodawcą za pomocą narzędzi komunikacyjnych udostępnionych na platformie Discontract, takich jak wiadomości lub telefon szczegóły zlecenia, takie jak ewentualne dodatkowe koszty i szacowany czas trwania.
Jeśli masz dodatkowe pytania dotyczące warunków płatności, stawek świadczonych usług lub jakości obsługi, zawsze możesz skontaktować się z naszym działem obsługi klienta – wyślij zapytanie pocztą na adres , lub po prostu napisz wiadomość lub zadzwoń za pośrednictwem platformy Discontract. Chętnie pomożemy w rozwiązaniu wszelkich problemów!
# Zostań dostawcą usług
GitBook makes publishing lovely docs a breeze. Hit the ‘Share’ button up top, select ‘Publish’, configure a few settings and you're good to go!
There are a bunch of options for publishing – not everything has to go straight to the entire world. If you need to know more about the different types of publishing, you can check out detailed documentation over at the Publishing section of the GitBook docs.
{% embed url="" %}
{% hint style="info" %}
**Good to know!** We're still documenting this version of GitBook. Some documentation links might be out of date for now!
{% endhint %}
# Czy mogę korzystać z Discontract w moim mieście?
Informacje o miastach, w których obecnie dostępne są usługi Discontract.
Obecnie możesz świadczyć usługi na terenie Warszawy i okolic. Szybko się rozwijamy i planujemy działać w innych miastach w Polsce i krajach ościennych. Śledź aktualności Discontract, poinformujemy Cię o planach rozwojowych i możliwościach, z których możesz skorzystać!
# Jak zostać usługodawcą na platformie Discontract?
Wszystko, co musisz wiedzieć o rejestracji, aby zostać usługodawcą.
Wszystko, co musisz wiedzieć o rejestracji, aby zostać usługodawcą.
Cieszymy się, że chcesz dołączyć do naszej platformy i tym samym poszerzyć krąg swoich klientów oraz szybko i łatwo otrzymywać płatności za świadczone usługi! Poniżej wyjaśnimy, jak to zrobić.
Aby zostać usługodawcą za pośrednictwem platformy Discontract, należy najpierw pobrać naszą aplikację mobilną. Możesz to zrobić [tutaj](https://app.discontract.com/download).
Następnie wypełnij wstępną rejestrację – wprowadź swój numer telefonu i potwierdź kodem logowania otrzymanym SMS-em. Świetnie, Twoje konto ogólne jest już aktywne, ale aby móc świadczyć usługi musisz wykonać jeszcze jeden krok.
Wybierz sekcję „*Konto*” w prawym dolnym rogu ekranu. Tam znajdziesz aktywny przycisk rejestracji usługodawcy i będziesz mógł zacząć wypełniać swój profil usługodawcy. Poprosimy Cię o podanie REGON-u i – to wystarczy do zakończenia rejestracji.
# Jakie usługi mogę świadczyć?
Dowiedz się, jakie usługi możesz świadczyć za pośrednictwem platformy Discontract jako usługodawca.
Pełen zakres usług, które mogą być świadczone, można znaleźć zarówno w aplikacji mobilnej Discontract, jak i na naszej stronie internetowej.
➢ W aplikacji – klikając pole wyszukiwania na stronie głównej;
➢ Na stronie internetowej - wybierając sekcję „*Usługi*”
Lista usług jest na bieżąco aktualizowana, więc jeśli w danym momencie nie znajdziesz usługi, którą chcesz świadczyć, możesz ją zaoferować wypełniając formularz rejestracyjny! Możesz to zrobić na stronie Discontract, klikając ten [link](https://discontract.com/lt-LT/registracija), a w aplikacji klikając opcję „*Zaproponuj* *usługę*”. Opcję tę znajdziesz u dołu listy usług, klikając pole wyszukiwania.
Ponadto przypominamy, że Twoje kody PKD muszą odpowiadać Twojej działalności usługowej w Discontract.
# Dlaczego potrzebne są moje dane osobowe?
Dowiedz się, w jakich celach prosimy Cię o podanie określonych danych osobowych.
Gromadzimy określone dane osobowe w celu zapewnienia bezpieczeństwa wszystkich naszych użytkowników i poprawy jakości świadczonych przez nas usług. Staramy się, aby platforma Discontract idealnie trafiała w potrzeby każdego użytkownika, była wygodna i użyteczna zarówno dla klientów, jak i usługodawców.
Więcej informacji na temat naszych zasad dotyczących gromadzenia i przechowywania danych znajdziesz w naszej [Polityce prywatności ](/pl/zasady-uzytkowania/prywatnosc/polityka-prywatnosci).
# Profil usługodawcy
# Jakie informacje zobaczą klienci?
Zobacz, jakie informacje z Twojego profilu będą dostępne dla klientów.
Przed zamówieniem Twoich usług klienci będą mogli zobaczyć:
• Twoje imię i nazwisko oraz zdjęcie profilowe;
• przesłany przez Ciebie opis świadczenia usług;
• stawkę godzinową za Twoje usługi;
• oceny pozostawione przez innych klientów.
Informacje te pomogą klientom znaleźć profesjonalistów, którzy najlepiej odpowiadają ich potrzebom. Zapewni to obu stronom bardziej owocną współpracę.
# Jak uzupełnić swój profil?
Oto kilka wskazówek, które pomogą Ci z powodzeniem uzupełnić informacje w profilu i uzyskać więcej zamówień.
Chcesz zwiększyć liczbę otrzymywanych zamówień? Pomóż klientom łatwiej Cię znaleźć i jasno pokaż, dlaczego oferowane przez Ciebie usługi są dokładnie tym, czego szukają. Poniżej wymieniliśmy najważniejsze rzeczy, o których należy pamiętać:\
\
• Opisz świadczone usługi tak szczegółowo i obszernie, jak to tylko możliwe. Nie zapomnij wspomnieć o swoim doświadczeniu. Czy jesteś elastyczny, pracujesz niezwykle szybko, czy nigdy nie pozwalasz, aby umknął Ci jakiś szczegół? Wspomnij o tym – opowiedz nam o swoich cechach osobistych. Wyczerpujący i przyjazny opis pomoże Ci od samego początku budować zaufanie i więź z potencjalnymi klientami.\
\
• Prześlij zdjęcie profilowe, na którym będzie wyraźnie widać Twoją twarz. Na przykład portret do ramion daje wizerunek profesjonalnej i pewnej siebie osoby. Pewnie nie zaskoczy Cię fakt, że profile usługodawców ze zdjęciami przyciągają znacznie więcej uwagi klientów. Pamiętaj, że zdjęcie musi być zgodne z podanymi danymi osobowymi.
Możesz załadować zdjęcie, wypełniając formularz rejestracyjny usługodawcy po raz pierwszy. Formularz ten znajdziesz na swoim Koncie, klikając na „*Rejestrację Usługodawcy*”.
Jeśli wypełniłeś już ten formularz, możesz w dowolnym momencie edytować opis swojego profilu i zdjęcie, klikając na swoim koncie na przycisk „*Edytuj*”.
• Po wykonaniu każdego zadania poproś klienta o ocenę. Pozytywne recenzje jakości pracy mówią same za siebie i na pewno dodadzą wartości dodanej do Twojego profilu.
Jeśli jesteś już zatwierdzonym usługodawcą, być może będziesz musiał trochę poczekać po zaktualizowaniu swojego profilu, aż klienci zobaczą nowe informacje. Ma to na celu zapewnienie bezpieczeństwa wszystkim naszym użytkownikom – te informacje są zatwierdzane przez nasz zespół Discontract, aby zapobiec złośliwej aktywności.
# Jak mogę określić świadczone usługi i ich stawki?
Opisz działalność przed jej rozpoczęciem. Pokażemy Ci, jak wybrać zakres świadczonych usług i podać stawkę godzinową za Twoją pracę.
Możesz określić świadczone usługi i ich stawki, wykonując poniższe czynności:
➢ Otwórz swoje konto ➢ Kliknij „*Dodaj nową usługę*” obok „*Moje usługi*” ➢ Wybierz odpowiednią kategorię i dziedzinę➢ Wpisz swoją stawkę godzinową ➢ Kliknij „*Zapisz*”
Po wykonaniu tych czynności otrzymasz powiadomienie, że Twoja rejestracja została zaakceptowana. Będziesz wtedy musiał tylko poczekać na dodatkowe informacje od specjalisty ds. Obsługi klienta Discontract.
# Jak mogę sprawdzić, czy mogę przyjmować zamówienia?
Jak poinformować klientów o możliwości zamówienia Twoich usług.
Jak poinformować klientów o możliwości zamówienia Twoich usług.
Jeśli jesteś już zatwierdzonym usługodawcą, nie musisz robić nic więcej – możesz od razu otrzymywać zamówienia od klientów. Będziesz mógł indywidualnie ocenić każde zlecenie i zdecydować, czy chcesz je przyjąć, czy odrzucić.
Będziesz mieć również pełną swobodę wyboru godzin pracy, ponieważ w każdej chwili będziesz mógł ustawić swoją widoczność dla klientów.
A jeśli jesteś na wakacjach lub jesteś bardzo zajęty, możesz po prostu wyłączyć zamówienia. Możesz to zrobić wybierając na swoim koncie ustawienie „*Wstrzymaj* *zamówienia*”.
Po wykonaniu tej czynności w aplikacji zostanie natychmiast wyświetlony komunikat informacyjny „*Zamówienia zostały zawieszone*”. W dowolnym momencie możesz je ponownie włączyć i ponownie otrzymywać zamówienia od klientów.
# Informacje dotyczące płatności
# Jak otrzymam zapłatę?
Wszystkie płatności za wykonane zadania – szybko i wygodnie.
Wiemy, że po wykonaniu pracy nie chcesz czekać wieczność na zapłatę, dlatego zadbaliśmy, aby z Discontract wszystko było tak proste i szybkie jak nigdy wcześniej.
Płatności za wykonane usługi otrzymasz przelewem bankowym, który zostanie przesłany na wskazany przez Ciebie numer rachunku bankowego. Płatności będą realizowane w ciągu 24 godzin. po całkowitym wykonaniu zadania.
# Wykonanie zadań
# Jak potwierdzić nowe zamówienie?
Proces potwierdzania nowego zamówienia jest niezwykle prosty i elastyczny.
Otrzymałeś nowe zamówienie? Gratulujemy! W końcu dobry początek to połowa sukcesu.
Aby potwierdzić rezerwację, wystarczy wybrać godzinę przyjazdu i kliknąć opcję „*Przyjadę o umówionej godzinie*”. To wszystko i nowe zamówienie zostało już potwierdzone!
Jeżeli zechcesz uzgodnić szczegóły zamówienia lub zmienić datę i godzinę realizacji zadania, będziesz mógł to zrobić kontaktując się z klientem za pośrednictwem platformy Discontract.
# Jak skontaktować się z klientem?
Pozostań w kontakcie! W jaki sposób możesz komunikować się z klientami na platformie Discontract.
Przywiązujemy dużą wagę do możliwości wzajemnej komunikacji między Tobą a klientem, dzięki czemu w każdej chwili będziecie mogli komunikować się ze sobą za pośrednictwem platformy Discontract.
Gdy klient zamawia Twoje usługi i gdy otrzymasz powiadomienie, że ktoś chce zamówić te usługi, obok zadania zamówienia pojawią się następujące opcje, które umożliwią Ci kontakt z klientem:
• Rozmowa telefoniczna: obok klienta zobaczysz ikonę telefonu, która działa jak aktywny przycisk i umożliwia połączenie się z klientem.
• Dymek z korespondencją: Jeśli łatwiej jest wysłać wiadomość na piśmie, obok ikony telefonu przy kliencie zobaczysz również przycisk korespondencji. Tutaj możesz także wypróbować GIF-y, aby komunikacja była jeszcze przyjemniejsza!
# Jak określić lub zmienić czas przybycia?
Uzgodnij czas przybycia na wykonanie zadania – wyjaśnimy Ci, jak to zrobić i uzgodnić z klientem na platformie Discontract.
Czas przybycia zawsze będzie najpierw określać klient, ale jeśli nie możesz przybyć w tym czasie, nie oznacza to, że zamówienie przepadnie!
Jeżeli podany czas Ci nie pasuje możesz skontaktować się z klientem i zaproponować jego zmianę. Można to zrobić za pomocą następujących narzędzi komunikacyjnych:
• Telefonicznie – po prawej stronie zlecenia i nazwy klienta zobaczysz ikonę telefonu, którą możesz kliknąć, aby bezpośrednio zadzwonić do klienta;
• Przez wiadomość – obok ikony telefonu znajduje się również dymek wiadomości.
Napisz klientowi, że chcesz zmienić godzinę – na pewno otrzyma Twoją wiadomość.
Nie mamy wątpliwości, że te szybkie sposoby pomogą Ci skontaktować się z klientem i uzgodnić nowy czas. Po zakończeniu kliknij „*Wybierz czas przybycia*”, wybierz „*Inny czas*” i podaj uzgodnioną z klientem datę i godzinę. Na dole pojawi się aktywny przycisk „*Przybędę*”, po naciśnięciu którego wrócisz do początku zamówienia.
# Jak anulować zamówienie?
Jeśli okoliczności uniemożliwiają Ci przyjęcie lub wykonanie zlecenia, możesz anulować zamówienie. Powiemy Ci, jak to zrobić.
Nie mamy wątpliwości, że z niecierpliwością czekasz na realizację każdego nowego zamówienia. Wiemy również, że czasami zdarzają się sytuacje, które Ci to uniemożliwiają. Jeśli jeszcze nie zatwierdziłeś zadania, możesz anulować zamówienie w jeden z następujących sposobów:
• Anulowanie pasywne – jeśli nowe zlecenie nie zostanie potwierdzone w ciągu 30 minut od otrzymania, następuje automatyczne anulowanie zadania;
• Aktywne anulowanie – możesz anulować zadanie, naciskając przycisk anulowania oznaczony na platformie Discontract symbolem X. Ufamy, że nie będziesz niepotrzebnie anulować zadań, dlatego jeśli wybierzesz tę opcję, zostaniesz poproszony o podanie przyczyny niezrealizowania zadania.
A może nie możesz wykonać zadania tylko dlatego, że nie pasuje Ci termin? Szkoda byłoby tracić zlecenie tylko z tego powodu, dlatego w przypadku rezygnacji z zamówienia zapewnimy możliwość zmiany czasu realizacji zadania w porozumieniu z klientem.
Jeśli zadanie zostało już zatwierdzone, można je anulować tylko dzwoniąc do działu obsługi klienta Discontract. Możliwość napisania do nas lub zadzwonienia do nas znajdziesz na swoim koncie w sekcji „*Pomoc*”.
# Jak potwierdzić wykonanie zlecenia?
Skończyłeś pracę? Nie zapomnij wykonać tych kilka prostych kroków, aby rezultaty nigdzie nie zaginęły, a płatność szybko do Ciebie dotarła.
Po wykonaniu zadania ważne jest, aby potwierdzić to również na platformie Discontract. Zajmie Ci to tylko kilka minut:
Wykonane zadanie można potwierdzić, klikając aktywny przycisk „*Zakończ*”. Gdy to zrobisz, poprosimy Cię o wypełnienie kwestionariusza wykonania zlecenia o czasie trwania zlecenia i poniesionych dodatkowych kosztach. Konieczne będzie również załączenie zdjęcia przedstawiającego efekt pracy i pozostawienie komentarza dla klienta. Na koniec musisz potwierdzić wprowadzone informacje, klikając „*Zakończ*”.
Te niezabierające dużo czasu czynności są niezbędne do zaznaczenia procesu całkowitego zakończenia zadania i zapewnią zapłatę za wykonaną pracę.
# Jak wystawić rachunek klientowi?
Zobacz, w jaki sposób możesz wystawiać rachunki za wykonane zadania.
Możemy wymienić wiele powodów, dla których korzystanie z Discontract to sama przyjemność. Jeden z tych powodów? Nie będziesz już musiał martwić się o wystawianie rachunków, bo my się tym zajmiemy!
W tym celu po wykonaniu zadania wystarczy wpisać wszystkie informacje o czasie jego trwania, ewentualnych dodatkowych kosztach, dodać zdjęcie zadania i kliknąć aktywny przycisk „*Zakończ zadanie*”. Po zarejestrowaniu tych działań pieniądze zostaną automatycznie pobrane z konta klienta. Klient zostanie jednocześnie powiadomiony o tym zarówno na platformie Discontract jak i drogą mailową, gdzie otrzyma rachunek wystawiony zgodnie z czasem wykonywanej pracy według ustalonej stawki godzinowej.
Rachunek za wykonane zadanie z określonymi uiszczonymi przez klienta kwotami zostanie również automatycznie wygenerowany i wysłany na podany adres e-mail. Jednocześnie dodamy rachunek za korzystanie z platformy Discontract, a płatność zostanie przelana na wskazane konto w ciągu 24 godzin.
Przyjemniej się pracuje, gdy nie trzeba się przejmować rachunkowością i „papierkową robotą”, nieprawdaż?
# Jak wprowadzić informacje o dodatkowych kosztach poniesionych na materiały i zakupy?
Discontract ułatwia uwzględnienie dodatkowych kosztów niezbędnych do wykonania zadania w ostatecznej cenie zamówienia.
W zależności od prac, które wykonujesz, prawdopodobnie do wykonania zadania będą potrzebne dodatkowe zakupy lub materiały. Nie martw się – Discontract przewidziała możliwość wystąpienia tych dodatkowych kosztów, więc możesz je uwzględnić w ostatecznej cenie zamówienia.
Przed sfinalizowaniem zadania zawsze będziesz mógł zaktualizować informacje z nim związane na platformie Discontract – wskazać konkretny czas trwania zadania i poniesione dodatkowe koszty. Platforma automatycznie obliczy ostateczną cenę zamówienia i doliczy podane kwoty.
Pamiętaj, aby zachować paragony! Ponadto, aby uniknąć nieporozumień, przed wprowadzeniem informacji o kosztach zawsze warto uzgodnić i omówić z klientem niezbędne materiały lub inne dodatkowe zakupy.
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